Community Manager (Engage) - Gaming Industry

Since 1998, Keywords Studios has grown into a global team of over 12,000 professionals across 70+ studios in 26 countries, reshaping how players interact with their favorite games. The Engage service line, one of the fastest-growing, provides technical support, community management, and trust & safety services for AAA and indie studios.

Join us in building engaging player communities and delivering outstanding experiences!

Key Responsibilities

Communication

• Engage directly with players by responding to comments on social media platforms.
• Collaborate with team members to align on Tone of Voice, FAQs, and response guidelines for clear community communication.
• Act as the primary point of contact for Community Managers during absences (holiday/sick leave).
• Manage client interactions when the Community Manager Lead is unavailable.
• Foster a positive work environment, build engagement, and resolve conflicts.

Analytics

• Create reports analyzing content performance and provide data-driven recommendations.
• Assist the CM Lead in producing and delivering performance reports in an agreed format and schedule.

Leadership

• Lead the team in Paid Social Media initiatives.
• Support the CM Lead in managing all processes and ensuring timely delivery of Community Management services across multiple projects.
• Assist with training and coaching new and existing Community and Social Media Managers.

Business

• Develop content calendars with creative ideation and produce engaging content.
• Schedule content for social channels and write copy aligning with brand voice.
• Support campaign planning, audience and trend research, and brand building.
• Collaborate with studios to understand available imagery and create additional assets (static and video) as needed.

Requirements

• Prior professional experience in community management or social media within the gaming industry.
• Excellent written and verbal communication skills in English.
• Experience with and understanding of platforms like Bilibili, Weibo, Douyin, and Xiaoheihe.
• Passion for video games and social media.
• Strong understanding of social media/community management platforms (Discord, Twitch, Reddit, Instagram, Facebook, etc.).