Community Manager

ABOUT THE ROLE

OLIPOP is looking for an enthusiastic, social-first Community Manager to help create positive experiences for our consumers across social media channels.

As part of the Organic Social team, you'll play an important role in helping our community feel heard, supported, and connected to the OLIPOP brand. You'll engage with consumers through comments and direct messages, support social publishing activities, and help monitor conversations happening across our social platforms.

This role is ideal for someone who loves social media, enjoys connecting with consumers, has strong written communication skills, and is excited to learn how community engagement supports brand growth. You'll work closely with the Director of Social, Social Media Manager, Consumer Experience team, and other cross-functional partners to help deliver a consistent and engaging community experience.

Success in this role is measured through responsiveness, quality of engagement, operational excellence, and the ability to represent OLIPOP's voice thoughtfully across social platforms.

RESPONSIBILITIES

We intentionally believe in building a specialized, high-performing social team—not expecting one person to do everything. This role is focused on community management first, with publishing serving as a natural extension of that work. Because community managers live inside the conversation every day, publishing is a natural extension of the role. You'll own publishing across our organic social channels using Nectar Social, ensuring every piece of content goes live accurately while monitoring community response in real time. You'll execute publishing for evergreen content, trend-driven posts, campaign deliverables, partnerships, and new product launches seamlessly. We hire experts, empower them to do what they do best, and collaborate closely as a team.

COMMUNITY MANAGEMENT

• Manage day-to-day engagement across Instagram, TikTok, Facebook, YouTube, Pinterest, LinkedIn, and emerging social platforms.
• Respond to consumer comments and direct messages using established brand voice guidelines and engagement frameworks.
• Help foster a positive, welcoming, and inclusive community environment.
• Build relationships with consumers through thoughtful, authentic interactions.
• Support community engagement initiatives that create meaningful brand experiences.
• Identify consumer questions, trends, and themes and share observations with the Organic Social team.
• Partner with Consumer Experience to ensure customer inquiries are routed appropriately.
• Escalate sensitive issues, reputation risks, and emerging concerns according to established processes.
• Support community engagement efforts beyond owned social channels as directed by the team.
• Assist in maintaining OLIPOP's presence on community platforms such as TYB.

SOCIAL PUBLISHING SUPPORT

• Schedule and publish approved content across social media platforms using Nectar Social.
• Ensure content is published accurately and according to established timelines.
• Conduct quality assurance checks for captions, links, tags, accessibility requirements, and formatting.
• Monitor community response following content publication and communicate notable feedback to the team.
• Maintain publishing calendars and workflows within social management platforms.

SOCIAL LISTENING AND INSIGHTS

• Monitor social conversations and community sentiment using approved tools and reporting resources.
• Track recurring consumer questions, feedback, and emerging topics.
• Assist with recurring reporting and social listening requests.
• Share community observations and audience feedback with the Organic Social team.
• Support data collection and reporting efforts used to inform future campaigns and content planning.
• Stay informed on social media trends, platform updates, and cultural conversations relevant to OLIPOP audiences.

TEAM COLLABORATION

• Partner with members of the Organic Social team to deliver a cohesive community experience.
• Collaborate with Consumer Experience, Brand Marketing, Creative, and other stakeholders to ensure accurate communication.
• Participate in team meetings, brainstorming sessions, and campaign planning discussions.
• Contribute ideas and observations that improve community engagement and consumer experience.

QUALIFICATIONS

• 1-3 years of experience in community management, social media coordination, customer engagement, or related marketing roles.
• Thrives in a fast-paced, high-growth environment and is excited to learn, adapt, and take on new challenges.
• Strong written communication and copywriting skills with the ability to adapt to a brand voice.
• Familiarity with major social media platforms and community management best practices.
• Experience using social media management, publishing, or engagement tools (Nectar Social, Sprout Social, Dash Hudson, Sprinklr, or similar preferred).
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated customer empathy and professionalism in written communication.
• Comfortable working collaboratively with cross-functional teams.
• Curiosity about social media trends, internet culture, and evolving consumer behaviors.
• Passion for consumer brands, digital communities, and creating positive customer experiences.
• Interest in health, wellness, food & beverage, or lifestyle brands.