Cloud Support Engineer (L2) - Brazilian Client Focus (Itau) - LocalStack

LocalStack is a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. They’ve closed their last $25 million funding round in Q4 2024, backed by Notable Capital, CRV, and Heavybit.

LocalStack is a local cloud development platform that makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud. Their platform provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than in the cloud.

Their customer base spans from SMBs to Global Fortune 500 companies, including NASA, Harness, IBM, Workday, Comcast, Apple, 3M, and Block.

They are sustainably growing their globally distributed teams across GTM, operations, and engineering, having almost doubled in size in 2025 and continuing to grow in 2026.

LocalStack is headquartered in Zurich, Switzerland, with a small engineering office in Vienna, Austria, and remote team members from 25 countries.

✅ Responsibilities:

• Ensure reliable L2 support coverage for their Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with the existing team structure.
• Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
• Extend support to other Americas-based customers without delay or handover bottlenecks, where capacity permits.
• Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

✅ Required Experience:

Programming & Scripting

• Proficient in any major programming language, preferably Python.
• Knowledge of PowerShell, Bash, or other scripting languages.

Cloud & Infrastructure

• Strong expertise in AWS.
• Experience with Docker and container networking.
• Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK.
• Familiarity with Kubernetes and Helm.
• Familiarity with Azure or other cloud platforms.
• Familiarity with Snowflake.

CI/CD & Version Control

• Proficiency with Git and GitHub — branching, pull requests.
• Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar.

Operating Systems & Debugging

• Strong understanding of Linux, macOS, and Windows.
• Skilled in reading and analyzing logs to identify and reproduce issues.

Databases

• Familiarity with relational and non-relational database systems.

Communication

• Excellent written communication — ticket responses, documentation in both English and Portuguese.
• Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese.

AI Literacy

• Comfortable using AI tools (e.g., LLMs, MCPs, AI-assisted IDEs) as part of a support workflow.
• Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behavior rather than applying them blindly.

🌱 LocalStack Values:

• Care: prioritizing empathy and understanding in every interaction.
• Ownership: taking responsibility for work and fostering autonomy.
• Openness: building trust through open communication and diverse perspectives.
• Courage: embracing bold challenges and calculated risks.
• Excellence: striving for extraordinary results and delivering exceptional value.

🎁 Benefits:

• Fully remote work.
• Competitive salary.
• Annual company retreat.
• 2 extra company-wide holidays.
• Friendly and inclusive workplace culture with community guilds and online company events.