Cloud Native Customer Engineer (Portworx) - UK/EMEA

Everpure (NYSE: P), a leader in data platforms, is scaling its Cloud Native / Portworx (PX) service business across EMEA. We are seeking an experienced Cloud Native Customer Engineer to support delivery and ongoing operations for our growing base of Portworx customers in the UK and across EMEA.

Based in the UK, you will be the primary hands-on technical resource embedded with customers and delivery teams for Portworx Enterprise, PX-Backup, PX-DR, and modern virtualization (KubeVirt) engagements—supporting everything from design workshops and deployment through day-2 operations and break/fix support. You will work closely with Delivery Architects, Solution Architects, Project Managers, and Everpure’s Certified Delivery Partner (CDP) ecosystem to ensure customers get maximum value from their Portworx investment.

This is a proactive, customer-facing, problem-solving role for someone comfortable working directly in customer production Kubernetes environments, mastering containerization and DevOps practices, and troubleshooting complex, mission-critical infrastructure under pressure.

WHAT YOU’LL DO

Design and Architecture Support

• Partner with Portworx Delivery/Solution Architects to support design and architecture workshops, gathering customer technical requirements and documenting the as-is technical environment
• Identify key customer integration points with Kubernetes, storage, and backup solutions
• Assist in documenting design decisions, including storage/backup workflows, high availability and disaster recovery configurations, scalability plans, and networking/security considerations
• Understand prospects’ and customers’ technical needs related to their Cloud Native Kubernetes deployments and translate them into actionable implementation plans

Deployment and Operations

• Design, install, configure, and maintain Kubernetes clusters and Portworx-based solutions using best practices, Kubernetes manifests, and Helm charts
• Deploy and operate Portworx solutions (Enterprise, PX-Backup, PX-DR) across customer Kubernetes environments (OpenShift, Rancher, VKS, or other orchestrators), on-prem and in the cloud
• Ensure Portworx is correctly configured against underlying storage platforms (FlashArray, FlashBlade, or other equivalent storage layers) and optimized for performance, scale, and reliability
• Lead API/microservices solution deployment and day-2 operations, including monitoring via Prometheus/Grafana and other observability and alerting best practices
• Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins, GitOps, Terraform, Ansible, Chef, Puppet) relevant to Portworx delivery

Customer Support and Enablement

• Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the account/region
• Collaborate with Portworx Support and Product Engineering teams to provide an excellent customer experience and drive timely issue resolution
• Support customers through validation and testing of changes prior to production implementation, remediating issues identified during testing
• Provide knowledge transfer and training sessions to customer teams to support ongoing Portworx operations
• Maintain clear, ongoing communication with customer stakeholders and the Everpure delivery team on project status, risks, and outcomes

Delivery and Collaboration

• Work within Everpure’s Advanced Services delivery methodology, supporting Delivery/Solution Architects and Project Managers through the full engagement lifecycle
• Collaborate with Certified Delivery Partners and customer/vendor teams (e.g., system integrators, platform teams) as part of a coordinated delivery effort
• Contribute field experience back into repeatable procedures, runbooks, and templates to standardize delivery and improve quality across engagements