Clinical Operations Specialist

What Makes You, You:

• You are a logistics puzzle master. Managing complex calendars, sudden call-outs, and shifting schedules doesn’t stress you out—it energizes you.
• You possess radical empathy and a calm demeanor. Whether you are answering a busy medication refill line, routing a non-clinical crisis, or handling a patient complaint, you listen deeply and remain completely unflustered.
• You are fiercely organized. You naturally track deadlines, monitor metrics, update data systems meticulously, and ensure nothing falls through the cracks.
• You are an analytical helper. You don’t just collect data; you enjoy formatting and organizing it into clean, readable reports that make it easy for Directors and VPs to make decisions.
• You thrive in an environment of autonomy. You enjoy working in flat structures where you report directly to a Director, and you don’t need constant hand-holding to solve routine administrative problems.

How You’ll Make an Impact:

• Provider Attendance Ownership: Manage day-to-day scheduling, rescheduling, and PTO tracking. Serve as the central air traffic control for unexpected provider call-outs, ensuring immediate schedule coverage and system adjustments.
• Patient Advocacy & Issue Intake: Act as the first line of defense for non-clinical patient complaints, logging tracking data, and routing non-clinical crises to appropriate leaders seamlessly.
• Leadership Extension & Reporting: Free up significant bandwidth for your designated Medical Services Director by coordinating crucial meetings, managing IT requests, updating internal FAQs, and preparing operational reports.
• System Flexibility: Collaborate closely with your fellow MS Ops teammates to establish seamless shift, function, or specialty coverage as Blackbird’s volume grows.

The Basics You’ll Need:

• Experience: 2–4+ years of experience in healthcare operations, medical scheduling, clinic coordination, or a high-volume virtual operations support environment.
• Tech Savvy: High comfort level with Electronic Medical Records (EMR) software (Athena preferred), communication tools (Slack/Teams), and spreadsheet/data management.
• Schedule Flexibility: Ability to support a flexible operational schedule, including evening, weekend, and rotating on-call coverage to ensure our providers and patients are always supported.
• Communication Skills: Exceptional verbal and written communication skills; ability to navigate sensitive healthcare conversations with professionalism.
• Background Check: Successful completion of standard healthcare background check and credentialing verification.