Job Description
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About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
What You'll Do
- Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
- Lead onboarding and training so new clients are up and running quickly and confidently
- Run regular check-ins and account reviews to understand client goals and drive product adoption
- Monitor account health, flag risks early, and take action to protect renewals and prevent churn
- Identify upsell and expansion opportunities and partner with Sales to close them
- Work closely with Technical Support and Product to resolve issues and share client feedback
- Keep accurate account records and notes in the CRM
Requirements
What You Bring
- 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
- Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
- Organized and proactive, able to manage many accounts and priorities at once
- Comfortable learning software quickly and explaining it clearly to non-technical users
- Experience with a CRM or customer success platform
Nice to Have
- Experience in veterinary, animal health, or healthcare technology
- Familiarity with medical imaging, PACS, or practice management software
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Valsoft
View Company ProfileValsoft is a Canadian-based company specializing in the acquisition and development of software companies. With a focus on building long-term value, Valsoft provides resources and expertise to help its portfolio companies expand their offerings, improve operations, and increase their customer base. By leveraging its extensive experience and network, Valsoft has established itself as a trusted partner for software companies looking to accelerate their growth and achieve their full potential. Through its strategic acquisitions and investments, Valsoft has built a diverse portfolio of software companies that cater to various industries, including healthcare, finance, and technology. With a strong commitment to innovation and customer satisfaction, Valsoft continues to expand its reach and solidify its position as a leading player in the software industry.
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