Job Description
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The Role
As a Client Success Manager, you will be the primary point of contact for clients, working closely with internal teams to understand their needs, deliver tailored solutions, and ensure satisfaction throughout their partnership with Vivo Care. You will collaborate with our sales, patient onboarding and support teams to deliver excellent customer service and support, contributing to the success of our clients and the growth of our business.
What you will be doing
- Client onboarding and support
- Training and education
- Drive product adoption and patient enrollment
- Long-term account management
- Relationship management
- Reporting and analysis
- Troubleshooting and support
- Ability to travel to the United States as needed to support new and existing clients
What we are looking for
Experience:
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple client accounts and prioritize tasks effectively
- Excellent communication and interpersonal skills, with the ability to explain complex solutions in clear, understandable terms
- Strong Excel skills
- Tech-savvy with a strong comfort level using digital platforms and software applications
- Ability to adapt communication, presentations and trainings to match the audience
- Background in insurance, claims reviews or US Healthcare an asset
- Bachelors degree or equivalent experience
- 3+ years of experience in a client-facing role, preferably within healthcare technology or a related field.
What you'll get from us
- We’re a fast-growing organization where everyone has a voice, and every team member is encouraged to help share our organization’s future
- We are passionate about our mission to modernize and improve the future of healthcare
- We foster a culture of inclusion, collaboration, and innovation
- We cover 100% of the employee premium for health, dental, and vision
- Flexible PTO, we want you to take the time you need
- Company Holiday and Paid Sick Time
We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. So, no matter your background, your orientation, or your identity expression, if you are passionate about modernizing and improving the future of healthcare, we want to hear from you!
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Vivo Care
View Company ProfileVivo Care is a pioneering organization dedicated to revolutionizing the healthcare landscape. With a strong emphasis on innovation and patient-centric care, the company strives to provide cutting-edge solutions that address the complex needs of the modern healthcare ecosystem. As evident from their official careers page at jobs.lever.co/vivo-care, Vivo Care is committed to fostering a culture of excellence, diversity, and inclusivity, attracting top talent from various disciplines to join their mission. The company's focus on leveraging technology to enhance healthcare outcomes is reflected in their job listings, which span roles in software development, data analysis, and clinical research. By prioritizing collaboration, empathy, and continuous learning, Vivo Care aims to make a meaningful impact on the lives of individuals and communities, setting a new standard for compassionate and effective healthcare. With a forward-thinking approach and a dedication to improving health and wellbeing, Vivo Care is poised to become a leading force in the healthcare industry, driving positive change and growth through their work.
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