Client Success Manager
United StatesJob Description
Key Skills Required
Master these to land this role
Want to know if you're a match for this job?
The Role
You'll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable.
Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software
Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties
Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally.
Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn
Measure and report on client on-boarding & product adoption KPI's
Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients
Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so
Demonstrate the continued value and software development to existing clients through webinars and tutorials
Focus on key clients via meetings and providing clear communication about the value of LEAP
Requirements
- 2+ years’ experience in a client facing role with a technology company or Legal background
- Exceptional organizational skills and self-discipline
- Ability to leverage cross functional business and technical resources to provide timely issue resolution
- A thorough understanding of varying law firm’s culture and expectations
- LEAP certification, or an aptitude for quick learning
- An in-depth knowledge of the latest versions of Word, Excel and Outlook
- Ability to leverage data to inform and support critical decisions
- Familiarity with dealing with client conflict and frustrations in a positive manner
- Additional qualities that would be nice to have:
- An extensive understanding of Legal Accounting rules and bookkeeping
- Knowledge of QuickBooks, Xero, Gainsight and/or Salesforce
Benefits
- Medical, Dental and Vision Plans Available
- Fully remote work
- 401k with Company Matching Program
- Virtual Staff Events
- Employee Assistance Plans
- Flexible Annual Leave
- Company Shares Opportunity
- $80k-90k dependent upon experience
How would you rate this job post?
See what other professionals think about this role.
Safety First
- Never pay for a job application.
- Do not share sensitive bank info.
- Verify the client before starting work.