Client Strategist

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands, including Brooklinen, Ruggable, True Classic, and Dr. Squatch. With a mission to make SMS your number one revenue-driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform.

As a Client Strategist, you will be working with our biggest brands and be responsible for the end-to-end SMS strategy for a rotating group of customers. You will work closely with our Marketing, Product, and Customer Success teams to learn best practices and use your marketing skills to drive consistent SMS revenue for select customers. You will write best-in-class copy on behalf of our customers to make brands stand out and help brainstorm revenue-generating and best-in-class strategies directly with merchants to help them make SMS their #1-revenue-driving channel.

Primary Duties

• Excellent content - Create compelling, innovative content for your customers in the form of SMS campaigns, automations, and call-to-actions. Be consistent with their brand voice and vision while continually helping them improve their SMS programs.
• Excellent advisory relationships - Develop excellent advisory relationships with customers. Execute on best practices, strategize on new marketing strategies, and develop and run innovative, creative SMS marketing campaigns.
• Customer growth - Actively track, analyze, and iterate on customers’ results. Ensure they scale quickly and effectively on the Postscript platform.
• Marketing best practices - Establish marketing best practices to ensure brands are on the leading front of SMS Marketing. Continually expand your expert-level knowledge of your customer’s marketing, technology, and general business needs.
• Industry and product expertise - Continuously maintain expert-level knowledge in our product, services, and of the e-commerce marketing domain. Be a go-to consultant for both internal and external stakeholders.

What We’ll Love About You

• 3+ years proven experience in the direct-to-consumer space with strong knowledge of SMS, copywriting, and best practices. Hands-on experience with A/B testing and persuasive copywriting.
• Demonstrated experience in e-commerce and e-commerce marketing.
• Passion for helping customers understand and execute e-commerce SMS strategy.
• Experience in a customer-facing role managing operator relationships and liaising with decision-makers and senior stakeholders when required.
• Skilled in streamlining workflows and managing complex processes.
• Proven ability to multitask in a fast-paced environment, ensuring all deadlines are met.
• Strong analytical skills, with a data-driven, metrics-oriented mindset.
• Exceptional communicator, both verbal and written.

What You’ll Love About Us

• Salary range of USD $69,000-$83,000 base plus variable compensation and significant equity (we do not have geo-based salaries).
• High growth startup - plenty of room for you to directly impact the company and grow your career!
• Work from home (or wherever).
• Fun - We’re passionate and enjoy what we do.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Health, dental, and vision insurance.