Client Onboarding Specialist

About the Role: Housecall Pro is dedicated to helping home service professionals streamline operations and scale their businesses. As a Client Onboarding Specialist, you will be the dedicated primary point of contact post-enrollment, responsible for coordinating a seamless onboarding experience that builds confidence and ensures rapid product adoption for our Pros.

What You'll Do

• Own the relationship during the initial onboarding phase, including account activation, platform training, and relationship building.
• Guide Pros through early adoption, ensuring they realize value quickly and feel confident in their decision.
• Effectively communicate client feedback, trends, and product insights across Sales, Marketing, and Engineering teams.
• Partner cross-functionally to support long-term retention and growth, collaborating with Account Managers to mitigate risk.
• Troubleshoot technical issues with deep product knowledge and proactively identify expansion opportunities.

What You Bring

• 1-3 years of experience in full-time customer success, implementation, or sales.
• Bachelor’s degree or equivalent experience in a related field.
• Proven success in developing relationships with new customers and exceeding success metrics.
• Excellent written and verbal communication skills with a consultative and empathetic approach.
• Requirement: Advanced English proficiency and availability for scheduled shifts (Monday - Friday 11am-8pm PST).
• Bonus: Experience using AI tools to increase the quality and efficiency of work.

Benefits

• Annual OTE range of $25,450 - $28,500 (includes base $19,750 - $22,800 + variable bonus).
• Comprehensive benefits including health insurance (medical, dental, vision), disability insurance, and 401(k).
• Flexible time off, paid parental leave, tech reimbursement, and other company perks.
• Opportunity to join a mission-driven, global team dedicated to supporting home service professionals.