Chief Product Officer

Essential Job Duties and Responsibilities

• Own the product vision for the Belong platform and turn it into a roadmap with clear sequencing, staffing, and delivery dates.
• Decide where AI changes how the platform works and where it does not, and defend those decisions with evidence rather than enthusiasm.
• Make build, buy, and partner calls, including decisions about core administrative processing systems and other vendor platforms.
• Bring a point of view on how Belong packages and prices its platform for health plan partners.
• Lead the design and delivery of AI capabilities, including agentic systems, across care management, member and provider engagement, utilization management, claims and encounter workflows, and back office operations.
• Set the standards for model selection, evaluation, monitoring, and human oversight. Every AI capability needs a measurable quality bar before it touches regulated or member-facing work.
• Work with security and compliance on data governance for protected health information used in AI systems, including vendor review, business associate agreements, and audit trails.
• Track the outside market closely enough to know what Belong should build, what it should buy, and what it should wait on.
• Own the existing health plan systems: enrollment, care management, member and provider engagement, quality and Star Ratings reporting, risk adjustment support, and partner analytics.
• Keep the platform current with CMS requirements and with Model of Care obligations, working with compliance and clinical leadership.
• Lower the cost to serve each member while holding or improving service levels and audit performance.
• Run planning, prioritization, and release management across product and engineering.
• Set and report product metrics, including adoption, cycle time, defect rates, cost to serve, and partner satisfaction.
• Manage vendor and platform relationships, including contract scope, service levels, and escalation.
• Serve as the product voice in prospective partner diligence, finalist presentations, and contracting.
• Translate partner requirements into roadmap decisions without letting the platform fragment into one-off builds.
• Support board reporting and fundraising with a clear account of what the technology does, what it costs, and what it returns.

Supervisory Responsibilities

• Direct reports include product management, design, and technical leads.
• Hire, coach, and retain product managers, designers, and technical leads. Build a small senior team that produces a large amount of work.
• Partner with clinical, operations, actuarial, finance, and compliance leaders on shared goals and shared accountability.
• Contribute to company strategy as a member of the senior leadership team.

Required Professional Experience and Qualifications

• Twelve or more years in product management or product engineering leadership, including five or more years leading a product function at the vice president level or above.
• Direct experience building software for health plans or risk-bearing provider organizations. Medicare Advantage experience is required.
• Ownership of an enterprise platform through at least one full build and scale cycle, from concept to production use by paying customers.
• Hands-on experience delivering machine learning or AI features to production, including at least one agentic or large language model-based system operating in a regulated environment.
• Working knowledge of the CMS requirements that shape plan operations: enrollment, encounter and claims data, Star Ratings, risk adjustment, appeals and grievances, and Model of Care.
• Experience with HIPAA and protected health information handling, vendor security review, and audit readiness.
• Record of shipping with a small team and a constrained budget.

Preferred Professional Experience and Qualifications

• Experience at a Series B through Series D company, including work through a period of financial constraint or restructuring.
• Special Needs Plan experience, particularly D-SNP or C-SNP product design and operations.
• Familiarity with core administrative processing systems.
• Experience selling to or serving regional Blue Cross Blue Shield plans or provider-sponsored health plans.
• Comfortable with ambiguity and willing to make decisions before the data is complete.
• Direct in communication. Raises problems early and in writing.
• Credible with clinicians, actuaries, and engineers in the same meeting.
• Motivated by the outcome for members who are dually eligible or living with chronic conditions.

Education, Training, License, and Certification

• Bachelor’s degree or equivalent professional experience.
• Advanced degree in a technical, clinical, or business field preferred.

Work Environment

• This is a remote position based anywhere in the United States, with work performed primarily at a computer workstation.
• The noise level in the work environment is usually quiet.

Travel

• Travel of up to 30 percent is expected for partner meetings, company gatherings, and industry conferences.