Chief of Staff to AI and DT&A Practice Leader

Position Overview:

You will apply your strategic and operational skills as Chief of Staff to the AI and DT&A Practice Leader. This role sits at the intersection of go-to-market execution, internal AI enablement, firm governance, and operating discipline — responsible for enabling the Practice Leader to operate at their highest level while ensuring the AI & DT&A Practice runs with consistent rhythm and strategic clarity. This is an ideal opportunity for a high-caliber operator to grow in a fast-paced, innovation-led environment.

What You’ll Do: Serve as a Trusted Partner to the Practice Leader

Core Responsibilities:

Business Strategy & Governance

• Develop the AI and DT&A market strategy in partnership with the Practice Leader and Service line leaders to drive growth, profitability, and performance; hold leadership accountable for moving strategy forward.

• Design and own the Lab's AI governance model end to end — use case intake, sizing and scoring, Steer Co prioritization, and production deployment.

Financial Planning & Analysis

• Partner with FP&A to set annual budgets and goals, establish KPIs, review key metrics, and translate financial reporting into recommended actions.

Lab Operations & Process Improvement

• Own and run the Lab's operating calendar and leadership meeting rhythm, with clear owners, timelines, and follow-through.

• Identify people, process, and operational pain points across the practice, and develop strategies to improve and scale them.

Go-to-Market & Revenue Enablement

• Lead AI GTM Champion calls and channel management; drive pipeline hygiene and own GTM collateral libraries.

• Track and report on weekly pipeline, won work, revenue, and AI consent metrics; escalate as needed.

• Represent AI on the firm-level Strategic Pricing initiative, leading firmwide comms and the change cascade for AI pricing.

Communications & Change Management

• Develop and execute a communications plan for the AI DT&A Practice; partner with firmwide Communications, Marketing, and Operations to ensure alignment with firm-wide strategy and messaging across townhalls, AI videos, Field Guides, website updates, and market events.

• Work with Operations and practice leadership to execute key change management initiatives, ensuring updates cascade top-down.

• Prepare and support materials for SteerCo, Board, Partner meetings, firm townhalls, and Practice Leader calls; attend and present where appropriate.

Leadership Relationships & Team Development

• Build strong relationships with key business and functional leaders across the practice and the broader firm.

• May manage and develop direct reports as the team continues to grow; coach and mentor team members with a goal of developing and retaining talent at CrossCountry.

Key Indicators of Success:

• You have established yourself as a trusted strategic partner and proxy to the Head of AI and DT&A Practice Leader
• Consistent, disciplined operating rhythm is maintained across the team, meetings are purposeful, decisions get made, and nothing falls through the cracks
• Strategic initiatives are executed — not just planned
• The team is able to spend more time on high-value work (sales, delivery, innovation) because operations run smoothly
• You have displayed a high level of confidentiality and professional maturity

What You'll Bring: