Care Expert

About the Role: Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. As a Care Expert, your primary mission is to transform member requests into delightful experiences, serving as their trusted guide in the complex world of healthcare.

What You'll Do

• Spend 80% of your time dedicated to providing exceptional member support via email, chat, and phone calls (call-back only).
• Spend 20% of your time driving innovative Care projects tailored to your unique expertise.
• Provide swift, timely responses and crystal-clear, accurate information to members and B2B partners.
• Identify and implement process improvements, turning data insights into actionable solutions.
• Guide fellow team members and help shape the future of Care at Alan.

What You Bring

• A genuine passion for helping others and finding joy in solving member challenges.
• Full working proficiency in both French and English (written and spoken).
• Tech-savviness, with the ability to confidently navigate digital tools and various support channels.
• Natural empathy, a calm presence, and a proactive mindset to turn ideas into action.
• Bonus: Prior understanding of the French healthcare system is a plus!

Benefits

• Flexible work setup: amazing office space at HQ, sponsored co-working hubs, or a full-remote experience within France.
• Generous equity packages (for permanent contracts) and top-tier equipment (Macbook Pro, Bose headphones).
• Extremely comprehensive health insurance (100% for you and children).
• Flexible vacation policy, flexible working hours, and personal growth through dedicated coaching.