Care Advocate

About the Role

You'll be at the center of a patient's navigation journey. After a patient completes an initial visit with a clinical lead, you become their go-to support: helping them understand their care plan, schedule appointments, communicate with providers, navigate insurance, and connect to community resources for needs like food, housing, and transportation.

This is non-clinical navigation support provided under the general supervision of the patient's billing provider. You won't be giving medical advice — you'll be removing the friction that keeps patients from getting the care they're entitled to.

You'll juggle multiple patients at once, so the people who thrive in this role can hold breadth across many open situations without losing the thread on any single one.

What You'll Do

• Serve as the primary point of contact for patients after their intake visit.

• Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.

• Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.

• Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.

• Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.

• Document every patient interaction and support activity in our platform, accurately and on time.

• Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.