Call Center Representative

The Role

The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Key Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

Requirements

• 3 + years experience in a call center
• Associate's Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information