Branch Support Specialist

About the Role: Helper Heroes is seeking a Branch Support Specialist (BSS) to join the operations team. You will be responsible for assisting Care Coordinators with scheduling caregivers and ensuring an outstanding client experience. This role promotes our core values of Compassion, Attitude, Respect, and Excellence.

What You'll Do

• Assist assigned branches in daily operations and cover early morning calls/messages.
• Place caregivers with clients based on needs and preferences while managing client relations.
• Maintain cases, update schedules in the system, and place confirmation calls.
• Assist recruiters with maintaining caregiver credentials and ensuring compliance.
• Review billing/pay rates, confirm mileage reimbursements, and audit client files.
• Support office operations by responding to call volume and project implementations.

What You Bring

• Minimum of one year experience in the employment placement field (preferably healthcare) OR two years of administrative experience.
• Excellent client/customer service skills and strong communication abilities (verbal and written).
• Proficient with MS Office products and previous computer experience.
• Problem-solving, organization, and multitasking skills with the ability to work collaboratively in cross-functional teams.
• Bonus: A college degree is preferred.

Benefits

• Competitive Base Pay: Among the highest in the homecare industry.
• Growth Opportunities: Room to advance and learn as the company grows.
• Supportive Team: A culture that values collaboration, compassion, and a good laugh.
• Remote Flexibility: Work from anywhere in the Philippines with your own reliable device and stable internet connection.