Bilingual Customer Support Representative (English & Urdu)
Job Description
Key Skills Required
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Detail Job Description:
1. Responsible for listening and precisely interpreting communication between two different language speaking Customers/Clients (Ex: English & Urdu)
2. Adhering to standard operating procedures required for the process and organization
3. Responsible for quality goals and implementation of any client updates from time-to-time
4. Free work environment. Should be a team player and enjoy the work
5. Fun at work
Requirements
1. Candidates should be very fluent in Bilingual Speaking (Ex: English & Urdu)
2. Command over Language with good understanding skills is required
3. Good Communication Skills is required
4. Candidate should be a good listener
5. Candidates with certification in Urdu Language, Urdu Language trainers, Urdu Language Associate, Customer support Urdu Language will be given high preference
6. Fresher with good Proficiency in speaking Urdu and English Language
7. Candidate should be energetic and should have positive approach towards issues handling
8. Candidates should be flexible to work in rotational shifts major night shifts (5 days per week & 2 days off)
Benefits
- Health insurance
- Provident Fund
- Work from home
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DATAMARK
View Company ProfileDATAMARK, Inc. (operating via datamark.net) is a leading global Contact Center and Business Process Outsourcing (BPO) enterprise engineered to simplify complex operational challenges for Fortune 500 companies and government agencies. Founded in 1989 and headquartered in El Paso, Texas, the company fundamentally optimizes customer experience and back-office workflows across a massive, highly secure international footprint. Moving far beyond traditional, siloed call centers, DATAMARK natively unifies omnichannel, multilingual customer care, high-volume digital document processing, and advanced business process reengineering (BPR) guided by Lean Six Sigma methodologies. The enterprise operates a highly resilient delivery network with state-of-the-art facilities across the United States, Mexico, and India, supporting over 4,600 trained professionals. Under the hood, their technology core leverages AI-first infrastructures, intelligent automation, and advanced Optical Character Recognition (OCR) to seamlessly process over 289 million managed activities annually. Trusted by industry leaders in healthcare, transportation, banking, and retail, DATAMARK remains a definitive cornerstone of the modern BPO landscape, turning complex administrative bottlenecks into scalable, cost-effective efficiency.
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