Benefits Administration Client Coordinator

OVERVIEW

EPIC is currently seeking a Benefits Administration Client Coordinator to join our team. The Benefits Administration Client Coordinator is responsible for supporting benefits administration system implementations on Employee Navigator platform, configuring client sites, processing renewals, and evaluating and resolving systems issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.
• Project manage between the vendor, the client, the EPIC account team and the carriers and manage problem resolution.
• Implement client sites, including gathering requirements, importing data and system configuration.
• Support clients with annual renewals and other system updates.
• Understand employee benefits and configuration rules, including cost calculations
  Assist with ACA processes and data auditing.
• Assist with all reporting requests.
• Respond to all client inquiries, issues, questions, and requests in a timely manner.
• Manage timelines with other implementation staff and clients.
• Test and troubleshoot system functionality to ensure accuracy of client system configuration.
• Research and resolve client inquiries regarding system and process issues.
• Training clients on system and perform system demonstrations for existing clients.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree (in a related field is preferred)
• 2+ years of experience with HR technology solutions preferred
• Required knowledge of benefits administration systems including, but not limited to eligibility groups, benefits plan and rate structures and carrier feeds.
• Employee Navigator experience strongly preferred; candidates with experience administering comparable benefits administration platforms such as Ease, bswift, PlanSource, Benefitfocus, or similar systems are encouraged to apply.
• Project management skills to facilitate and support the implementation of new systems and oversight of benefits administration vendors.
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Strong analytical skill set and ability to effectively use data for strategy.
• Ability to operate and make timely decisions in a fast-paced atmosphere.
• Must be able to quickly sort through complex subject material.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle objects, reach with hands and arms, and communicate effectively. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is little to no exposure to physical risk.