B2B Technical Implementation Specialist

The B2B Technical Implementation Specialist works directly with new and existing partners to implement new connections and services. In this role, the B2B Tech Implementation Specialist coordinates with partners to implement, update, and test connectivity and transactions to provide reliable services to our clients. This role involves coordinating with internal and external clients to establish and maintain efficient transaction processing.

Why does this role matter?

This position works directly with new payers and partners to help with go live on our platform.

What impact will the new hire have in their first 6 months?

Months 1 to 2: You will learn our implementation workflow and offerings.

Months 3 to 4: You will own a caseload of standard setups and payer management tickets, and build an understanding of the full suite of implementation types.

Months 5 to 6: Take on implementations and begin learning our API.

What’s the growth trajectory for this position?

While the growth track for this role is still being defined, the next level up would be to a Senior Implementation Specialist.

What You’ll Do As Our B2B Technical Implementation Specialist:

• Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.
• Monitor transaction processing related to implementation or connectivity projects to ensure consistent quality of results and research any outages, fluctuations, or downward trends.
• Provide operational support for production practices, issues, and help desk tickets.
• Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.
• Coordinate between partners and our core development team to troubleshoot issues or request new enhancements as they arise during implementation or connectivity testing.
• Manage work to meet established deadlines, while also being flexible when timelines change.
• Proactively provide timely communications regarding updates, issues, and resolutions.
• Provide clear, accurate, and professional written and verbal communication with both internal and external clients.
• Perform tests on production applications and prepare recovery procedures for applications to ensure reliable connectivity.
• Live DentalXChange’s Company values: Actively Care, Try Hard, and Be Humble.
• Other duties as assigned.

What You’ll Bring to the Team:

• Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred.
• Experience with Postman and SoapUI preferred.
• Strong interpersonal skills to work effectively with other team members and various departments.
• Strong communication skills to perform client demonstrations and software walk-throughs on our products and services.
• Ability to successfully change priorities and successfully manage multiple projects at one time.
• Ability to effectively manage time and prioritize sales team’s goals.
• Ability to multi-task and adapt to changing expectations and priorities.
• Strong internet and personal computer skills are a must.
• Working knowledge of technical and procedural aspects and functions.