B2B Collections Specialist

Role Overview:

The B2B Collections Specialist owns a portfolio of retailer accounts, driving timely collection of outstanding invoices on behalf of Nabis' brand partners. This is a relationship and judgment-heavy role: you'll balance firm, professional collections outreach with the retailer relationship management needed to keep accounts healthy long-term, while flagging risk early and keeping brands and internal stakeholders informed every step of the way.

WHAT YOU'LL DO

• Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices.
• Lead collections conversations with professionalism, empathy, and firm negotiation — resolving disputes, brokering payment plans, and securing payment commitments in difficult situations.
• Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving.
• Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs — reducing manual follow-up and keeping stakeholders looped in automatically.
• Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts.
• Identify early warning signs of retailer credit risk or brand delinquency and escalate through defined channels before balances become uncollectible.
• Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts.
• Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership.
• Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution.
• Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting — so more time goes toward high-value collections conversations.
• Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales.

WHAT YOU BRING

• Confidence to have difficult collections conversations, negotiate effectively, and secure payment commitments
• 3+ years in B2B collections or high-volume customer service — retail, distribution, or fintech environments preferred.
• Proven track record managing a large account portfolio and hitting collections/aging targets in a fast-paced, high-volume environment.
• Strong negotiation and de-escalation skills; able to hold firm on payment terms while preserving the retailer relationship.
• Hands-on experience with Slack, Asana, and Zendesk — and the ability to pick up new systems quickly.
• Comfortable working with data: Excel/Google Sheets fluency, pivot tables, and pulling insight from AR aging reports.
• Comfortable using AI tools to work more efficiently and streamline repetitive tasks.
• Excellent written and verbal communication; able to flex tone across retailers, brand partners, and internal leadership.
• Highly organized, detail-oriented, and comfortable creating and maintaining process documentation.
• Thrives with ambiguity and change — genuinely energized by startup pace and scale.
• Bachelor's degree or equivalent professional experience; BPO/customer-service background a plus.
• Genuine interest in enhancing the customer experience with a growing, technology-driven company.