Axero/Compass Field Communication & Compass Operations Specialist

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

About The Role

As our new Axero/Compass Field Communication & Compass Operations Specialist, you'll play a key role in shaping how our field teams access, understand, and use information across the organization. You'll own the day-to-day administration and continuous improvement of Compass (Axero), our internal knowledge platform, ensuring Area Directors have a reliable, intuitive, and up-to-date resource for everything they need to succeed.

This is a fully remote position. Interviews will be conducted via phone and video calls.

The Role in Action

• Help shape and improve Compass (Axero), creating an intuitive, organized experience that serves as the go-to resource for our franchisees.
• Create and maintain clear, easy-to-use documentation that keeps our teams informed and set up for success.
• Turn ideas into polished, engaging resources by transforming stakeholder input into well-organized, user-friendly content.
• Be a trusted point of contact by managing the Communications inbox and ensuring requests are handled quickly and effectively.
• Lead the publication of the Area Director version of our Camradarie magazine, coordinating updates, proofreading content, and ensuring every issue is accurate and delivered on time.
• Champion continuous improvement by identifying new ways to make information easier to find, navigate, and use across the organization.
• Partner with teams across the business to deliver consistent, accurate communications and resources that support our franchise network.

The Ideal Candidate

We’re looking for someone who will hit the ground running with:

• Excellent written communication skills, with a talent for creating clear, engaging, and polished content.
• Experience developing and maintaining documentation, SOPs, knowledge bases, or similar resources that help teams succeed.
• Highly organized, with a strong attention to detail and a commitment to delivering accurate, high-quality work.
• Experience managing knowledge management systems, intranets, learning platforms, or content management systems.
• Skilled at balancing multiple priorities while consistently meeting deadlines in a fast-paced environment.
• A proactive problem solver who enjoys finding smarter, more efficient ways to improve processes.
• Comfortable partnering with cross-functional teams and incorporating feedback from multiple stakeholders.
• Proficient with Google Workspace, including Docs, Sheets, Slides, and Drive.
• Quick to learn new technology and confident adapting to new tools and systems.
• Self-motivated and able to thrive while working independently in a remote environment.

Skills and Qualities That Set You Apart:

• Experience with Axero or similar knowledge management, intranet, learning management, or content management platforms.
• Experience supporting internal communications, publication editing, document governance, and version control.
• Familiarity with project management tools such as Monday.com and basic HTML or page-building tools is a plus.
• Experience supporting remote, franchise, or multi-location organizations is preferred.
• Passion for creating exceptional user experiences by making information easy to find, understand, and use.
• Proactive, solutions-oriented mindset with a strong sense of ownership and a drive to continuously improve processes.

Benefits Designed with You in Mind

Health & Wellness

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.

Financial Security

• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.

Paid Leave

• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.

Remote Work Support

• Monthly remote-work reimbursement to assist with home office and internet expenses.

Additional Benefits

• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.