AV & Event Engineer L4

About Twilio: Twilio is shaping the future of global communications, empowering millions of developers and hundreds of thousands of businesses worldwide to build deeply personalized customer experiences. We operate with a distributed, remote-first hybrid philosophy built around inclusion, high scaling connections, and our core cultural values known as Twilio Magic.

About the Job

Join our team as the next AV and Events Engineer L4. In this strategic position, you will support Twilions globally with their advanced audiovisual and multi-channel remote event needs. You will manage bleeding-edge AV architecture, coordinate executive-level industry conferences, and provide critical mentorship to expand the capabilities of our global End User Computing and Operations teams.

Key Responsibilities

• System Deployment: Design, configure, and deploy complex corporate AV systems, including audio/video conferencing hardware, specialized directional microphones, integrated displays, and centralized control fabrics.
• Event Production: Support remote, hybrid, and high-profile executive events end-to-end—overseeing setup configurations, signal testing, and live execution to guarantee premium audio and visual deliverables.
• Executive Advisory: Act as the primary technical interface for executives and enterprise presenters during industry conferences and high-stakes virtual town halls.
• Infrastructure Lifecycle: Run system maintenance protocols, perform firmware upgrades, manage equipment assets, and handle advanced room troubleshooting for local hardware manufacturers.
• Vendor Management: Partner closely with event planners, external vendors, and product engineers to map out technical capabilities and navigate structural streaming limitations.

Required Qualifications

• Bachelor’s degree in Audiovisual Technology, Information Technology, or a related discipline (or equivalent practical work experience).
• 8+ years of experience navigating enterprise AV/Events software platforms including Zoom, Google Meet, and Microsoft Teams.
• Strong, provable mastery over conference room signal flows and automated control setups.
• Hands-on familiarity with standard industry hardware setups (Crestron, Extron, Neat, Logitech, Shure, QSC, Biamp).
• Required Certifications: Crestron Certified Programmer (CCP) OR Extron AV Associate, along with AVIXA Certified Technology Specialist foundations (CTS, CTS-D, or CTS-I).
• Strong operational understanding of Mac OS and Windows OS environments for remote end-user troubleshooting.
• Familiarity with ITIL v4 frameworks or Google Workplace certification structures.
• Flexibility: Ability to work flexible hours outside standard blocks to accommodate live event demands and commit to approximately 15% business travel.
• Nice to Have: Experience tracking tickets via ServiceNow and active Apple Certified Support Professional (ACSP) credentials.

Benefits & Structure

• Highly competitive hourly pay structure ($60.30 - $75.38 / hour based on SF Bay Area calibrations).
• Eligible to participate in Twilio’s corporate equity plan and performance bonus schemes.
• Comprehensive health care insurance, 401(k) retirement options, and generous paid personal time off.
• Applications for this active headcount close on July 4th, 2026.