Atlassian Jira/Confluence Administrator

• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.

• Manage user permissions, projects, workflows, schemes, plugins, and integrations.

• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.

• Ensure system reliability, uptime, performance, and backups.

• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.

Process Automation & Tooling:

• Support team initiatives by automating common processes and reporting.

• Implement best practices for issue tracking, agile boards, SLAs, and project templates.

• Integrate Jira/Confluence with other tools like Azure DevOps.

• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.

• Build lightweight automations and integrations using REST API, Groovy, and automation rules.

User & Service Support:

• Respond to service desk tickets related to Jira/Confluence and other supported tools.

• Provide user training, documentation, and technical support to internal teams.

Team Collaboration:

• Work closely with stakeholders from Engineering, Security, and Operations.

• Contribute to internal projects such as access automation, or policy implementations.

• Assist with other tools and platforms under the Enterprise Operations scope.