Associate IT Operations Engineer
Job Description
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This role is ideal for individuals eager to learn how to troubleshoot, install, and maintain various IT systems related to both end-user hardware and technology infrastructure. You don’t need to be an expert, but we value a strong willingness to learn and grow in a dynamic, hands-on environment. This role will be required to travel up to 40% to support various manufacturing/CPG sites.
As part of our IT operations team, you will support day-to-day system operations, help resolve technical issues, and maintain the health of our IT infrastructure. Over time, you will gain the confidence to take ownership of these systems and continue to grow within the IT organization.
Key Responsibilities:
- End-User Hardware Support:
- Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems.
- Technology Infrastructure Support:
- Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics).
- Incident Management:
- Monitor and respond to issues via our helpdesk ticketing system (Fresh Service).
- Proactively and reactively address alerts from our SolarWinds system monitoring platform.
- On-Call Support:
- Participate in after-hours, weekend, and holiday on-call support rotations.
- Other Duties:
- Additional responsibilities as assigned by manager.
- Support overall information systems planning, implementation, and administration in a variety of IT functional areas.
- Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
- Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
- Install and configure software and apply patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
- Routinely test and monitor IT system performance to ensure system security and reliability.
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Green Thumb
View Company ProfileGreen Thumb Industries Inc. (operating under gtigrows.com, legally Green Thumb Industries Inc., often abbreviated as GTI) is the premier, enterprise-grade national cannabis consumer packaged goods (CPG) company, multi-state operator (MSO) pioneer, and retail wellness orchestration powerhouse engineered to act as the definitive, high-visibility cultivation, manufacturing, and consumer distribution layer for millions of medical and adult-use cannabis consumers across the United States. Founded in 2014 by visionary entrepreneur and investment executive Ben Kovler, the public enterprise completely eliminates the severe systemic friction of the fragmented, state-by-state cannabis market—where strict compliance barriers, complex distribution networks, and volatile agricultural supply chains present immense scaling hurdles—by deploying a robust, vertically integrated national brand and retail matrix. Moving far beyond local dispensary models, Green Thumb natively unifies mass-scale indoor and outdoor cultivation environments, advanced extraction laboratories, a diverse national portfolio of consumer brands (including RYTHM, Dogwalkers, incredibles, Beboe, &Shine, Doctor Solomon's, and Good Green), and its rapidly growing national retail footprint, RISE Dispensaries. Headquartered in Chicago, the corporation operates over 20 state-of-the-art manufacturing facilities and more than 110 open retail locations across 14 key U.S. markets. Backed by significant financial strength as an industry leader with over $1 billion in annual revenue and listed publicly on the Canadian Securities Exchange (CSE: GTII) and OTCQX (GTBIF), Green Thumb continuously drives market innovation through high-profile partnerships, such as its landmark joint venture with Chicago's famous music venue The Salt Shed to sell branded THC products on-site. Under the hood, its operational technology utilizes climate-controlled, automated indoor cultivation systems designed to optimize plant profiles, dynamic supply chain management systems, secure point-of-sale integrations, and strict, multi-state track-and-trace compliance software built to guarantee absolute product safety, consistency, and chemical transparency. What sets Green Thumb Industries apart is its uncompromising dedication to replacing volatile, low-scale cannabis distribution with institutional-grade supply predictability, absolute consumer brand loyalty, and community-centric health and wellness advocacy; by bridging the gap between performance-intensive agricultural data analytics and immediate retail consumer trust, the company remains a definitive cornerstone of modern algorithmic CPG and global cannabis infrastructure transformation.
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