Associate Content Writer

About the Role: As a Motive Technical Documentation Writer, you will develop, edit, and maintain customer-facing Help Center articles that empower users to get the most from our products. Working closely with cross-functional product and support teams, you'll gather essential insights and translate them into clear, helpful content for a non-technical audience. Your responsibilities will go beyond writing—you will contribute to ongoing knowledge management initiatives and recommend improvements to the Help Center experience.

What You'll Do

• Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
• Prepare well-structured drafts in the Content Management System (CMS), edit images for articles, and submit content for review.
• Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
• Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
• Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.

What You Bring

• 2+ years of relevant experience in technical writing, content creation, or documentation.
• Bachelor's degree in Communications, Writing, Media, Computer Science, Engineering, or a similar field.
• Technical experience with SaaS and/or Hardware products.
• Hands-on experience with Content Management Systems (CMS) like Zendesk, WordPress, or HubSpot.
• Experience with the Google product suite (Drive, Docs, Sheets, Gmail, etc.) and SEO implementation.

Benefits

• 100% remote work flexibility within Pakistan.
• Opportunity to work with an industry-leading, AI-powered physical operations platform serving nearly 100,000 customers.
• Engage in collaborative projects expanding beyond traditional writing, such as UX research and data analysis.