ASR Engineer

We are seeking an ASR Engineer to join our Delivery ASR team. This role carries substantial responsibility and ownership: you will own the development, tuning, testing, deployment, and live performance of Omilia’s ASR technology, for enterprise customers’ production IVR and voice-channel deployments. You will lead ASR solutions end-to-end, coordinating with other teams as needed. You will be trusted to make sound judgment calls and manage your work to meet tight deadlines.

• Owning end-to-end ASR tuning and grammar/model delivery for a portfolio of live enterprise IVR/voice deployments, from requirements through go-live and ongoing optimization.
• Leading root-cause investigation and resolution of production ASR issues (e.g. recognition failures, showstopper issues), including direct engagement with internal and external customer/partner stakeholders under time pressure.
• Designing, training, and fine-tuning acoustic and language models — including modern neural approaches — for new locales, domains, and customer-specific vocabularies, with measurable WER/SER improvement against production baselines.
• Managing the technical relationship for assigned enterprise accounts: running customer working sessions, translating technical tradeoffs for non-technical stakeholders, and representing ASR delivery in cross-functional forums with Product, Support, and PM.
• Contributing to and scaling delivery automation (e.g. grammar-generation pipelines) to reduce manual turnaround across the team’s release cadence.
• Operating comfortably across the team’s production infrastructure and deployment environments spanning multiple global regions.

Requirements

• 5+ years of hands-on ASR/speech engineering experience, with substantial experience in production/live IVR or voice-channel deployments.
• Demonstrated track record supporting customers directly, ideally in regulated industries (banking, insurance, healthcare).
• Strong hands-on experience with ASR platforms such as Kaldi (or equivalent) — language modeling, acoustic modeling, grammar/lexicon design, and decoder tuning are required.
• Solid programming ability (Python preferred; Bash, Java, or C++ also acceptable) and comfort in Linux environments.
• Academic background in Computer Science, Electrical Engineering, Computational Linguistics, Speech & Language Processing, or equivalent hands-on experience — a degree does not substitute for production experience at this level.
• Excellent spoken/written English and strong stakeholder communication skills; this role speaks directly with enterprise customers and partners.
• Comfortable owning ambiguous, production-critical problems independently, prioritizing across multiple accounts, and working under demanding deadlines.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.