AML Ops Lead - Transaction Monitoring

About the Role

LemFi is the financial engine for people the world wasn't built to serve, processing remittances, multi-currency accounts, credit, savings and eSIMs across more than 21 countries. Our Compliance Operations team is the reason our customers can trust every transaction they send. This Team Lead role sits at the heart of that work, owning the day-to-day output of a team of five to six AML analysts and being the escalation point for complex, high-risk investigations.

As an AML Ops Lead - Transaction Monitoring within the Compliance Operations team, you will play a critical role in protecting LemFi and its customers from financial crime while enabling safe and seamless access to our products. Reporting to the Function Manager/Head, you will operate at the heart of day-to-day compliance decision-making, balancing regulatory compliance frameworks with a seamless user experience to support sustainable, high-growth fintech scaling.

What You'll Build and Own

• Team Leadership & People Management: Lead, coach, and develop a team of AML analysts by providing regular feedback, tailored coaching, and early performance support. Foster a collaborative culture where knowledge is shared, issues are escalated early, and continuous learning is encouraged.
• Alert Triage & Investigations: Oversee the review of systematic alerts triggered by suspicious activity, ensuring every investigation is thorough, well-reasoned, and clearly documented from first review through to closure or escalation.
• Quality Assurance & Performance: Perform independent quality reviews of completed TM investigation decisions before closure or escalation. Track team and individual performance against SLA, quality, and false-positive metrics, and use what you find to guide coaching, not just reporting.
• System Optimization: Proactively identify issues and inefficiencies in processes and drive solutions through a mix of partnerships, technology, process, and procedure changes, including working closely with compliance and engineering.
• Performance & Metrics: Track and report on key team metrics, including SLA adherence, QA pass rates, and false-positive trends, using these insights to guide coaching and process improvements.

Your Experience

Minimum 4-6 years of total AML or Compliance operations experience. Hands-on experience in AML transaction monitoring or financial crime investigations in a remittance, payments or remittance-adjacent environment, with direct exposure to high-volume alert queues.

Proven track record leading or supervising a team of analysts, with clear examples of coaching people through performance challenges, not just managing output. Working knowledge of OFAC, FCA and FINTRAC regulations and the ability to make defensible, risk-based decisions under each framework.