AML Investigations Analyst I

Coastal is a leader in modern banking, merging robust financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech solutions. They empower both individuals and businesses with innovative banking technology that fosters growth, flexibility, and innovation.

At Coastal, the culture is entrepreneurial, emphasizing impact, speed, and continuous improvement. They value collaboration, smart problem-solving, and building solutions that unlock real potential. If you thrive in a fast-paced environment, love tackling complex challenges, and want to shape the future of banking, this role could be a great fit.

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Overview

As an AML Investigations Analyst I, you’ll join the AML Investigation Team, focusing on detecting and investigating potential money laundering and related financial crimes. This entry-level role is foundational to Coastal’s Financial Crime Compliance program and is ideal for professionals starting a career in BSA/AML compliance.

Key responsibilities include:

• Triage alerts from transaction monitoring systems to identify potential indicators of suspicious activity.
• Conduct basic investigations by reviewing customer activity, documentation, and transaction data.
• Document case details clearly in the AML case management system to support decision-making and audits.
• Assist in preparing Suspicious Activity Reports (SARs) and narrative summaries for review by senior team members.
• Apply regulatory knowledge and company policies to daily casework, ensuring alignment with procedural standards, including the Bank Secrecy Act (BSA), USA PATRIOT Act, and FinCEN guidance.
• Monitor training materials and industry resources to build knowledge of AML laws and typologies.
• Participate in ongoing training and cross-training opportunities with BSA/AML teammates.
• Contribute to process improvement discussions and support department-level projects as needed.
• Collaborate with internal teams to gather documentation or clarify customer activity during investigations.
• Ensure assigned casework meets internal service level agreements (SLAs) and quality expectations.

Qualifications

The ideal candidate will have:

• Strong attention to detail and eagerness to learn investigative methodologies.
• Clear written and verbal communication skills.
• A high level of personal accountability and the ability to work under supervision.
• Interest in financial crime risk and regulatory compliance.
• A team-oriented mindset and willingness to contribute to a collaborative environment.
• Strong research skills from all available sources.
• An analytical mindset with the ability to detect patterns, assess risk, and draw reasoned conclusions with minimal guidance.
• Sound judgment in handling sensitive and ambiguous matters with discretion to ensure strict confidentiality requirements.
• Highly organized and able to manage multiple priorities under tight deadlines.
• Openness to feedback and dedication to continuous learning and growth.

Education/Experience

Requirements include:

• A Bachelor’s degree in Business Administration, Criminology, Finance, or a related field; OR an equivalent combination of education and relevant experience.
• 1+ years of relevant experience in banking, AML compliance, or fraud investigations.
• Familiarity with BSA/AML regulatory frameworks and general financial services operations.
• Intermediate proficiency in MS365 tools, including Excel, Outlook, Teams, and Word.

How You’ll Thrive at Coastal

Coastal encourages:

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize personal development.
• Be Relentless – Thrive in a goal-oriented environment, exercising patience and persistence. Advocate for customers and team members.
• Be Un-Bankey – Think forward and creatively, building long-lasting relationships based on integrity, honesty, and trust.
• Embrace Gray Thinking – Use sound judgment in decision-making and problem-solving; think outside the box.
• Stay Flexible – Organize and strategize effectively while adapting on the fly and seeking efficiencies.
• Take Care of Each Other – Be a true team player, support teammates, and practice self-awareness and emotional intelligence.

Being You at Coastal

Coastal is an equal opportunity employer. They are committed to providing a workplace free from discrimination and harassment, ensuring all employment decisions are based on merit, qualifications, and business needs.

Benefits We Offer

Coastal offers a comprehensive benefits package:

• Medical Coverage: Choose from three competitive medical plans.
• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses.
• Dental and Vision Insurance: Plans to support your and your family’s health.
• Life Insurance: Company-paid basic life insurance with options for additional coverage.
• Long-Term/Short-Term Disability (LTD): Income protection in case of long-term illness or injury.
• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage.
• 401(k) Retirement Plan: Competitive retirement savings plan with company matching.
• Paid Time Off: Generous vacation and sick leave policies.
• Holidays: Enjoy 11 paid holidays throughout the year.

Physical Demands

The role requires the ability to:

• Sit for extended periods.
• Stand for extended periods.
• Perform repetitive finger, hand, and arm movements.
• Use electronic office equipment such as a computer keyboard, mouse, and telephone.
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

Other Duties

This job description is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.