AI Product Manager (Credit Union Agents) - Clutch

About the Role

Clutch is building a portfolio of AI agents for credit unions — collections (Emma, already sold and live with multiple credit unions), plus new agents in origination, fraud, engagement, and activation. This role owns one of those agents end to end: discovery with members and credit union executives, the first implementations, and the roadmap that follows.

This is not a traditional product management role. You will spend a large share of your time in front of customers — often on site — shaping products that don’t fully exist yet, then staying with them through the first implementations until they actually work in production. The next year is deliberately an experimentation year: listening, prototyping, and learning what credit unions will really adopt.

You will also help decide where each agent lands. Our largest partners will eventually run several agents, each with a different internal owner (a VP of Collections buys very differently than a VP of Lending). Part of the job is judging which agent goes live with which credit union, in what sequence, in collaboration with the other AI PMs — rather than pushing your own agent into every account.

What You’ll Do

Within 1 month, you will:

• Ramp on the agent portfolio and on the credit unions that matter most over the next six months
• Rapidly prototype and live trial different agents and use cases
• Take ownership of one agent and its roadmap, and build a working relationship with your engineering and commercial counterparts
• Join customer conversations and go to at least 2 on-site visits, and start forming your own view of the customer and the product
• Meet the internal buyers’ counterparts at our largest partners and understand who owns what inside a credit union

Within 3 months, you will:

• Own discovery for your agent: run customer sessions on site, and turn what you hear into a sequenced roadmap with clear business outcomes. Goal is to ship an agent every 4-6 weeks in production
• Ship the first version of the integrations your agent depends on (core, loan origination system, CRM), designed to be reused rather than rebuilt per customer
• Drive at least one net-new product go-live, making key decisions and clarifications that unblock it
• Work with the other AI PMs to decide which credit unions your agent should launch with, and which should wait

Within 6 months, you will:

• Have your agent live with multiple credit unions, with data you can show partners to prove it is working
• Expand the business outcomes your agent is accountable for, beyond the initial use case
• Hand scaled rollout to AI Ops with documentation and a repeatable integration pattern, while you keep the product roadmap
• Be trusted to walk into a partner executive conversation alongside commercial counterparts and come out with a decision

What You’ll Bring

In rough priority order:

• Product sense above all. You have strong product judgement, taste, and customer intuition
• B2B product experience. You have directly managed enterprise customers, negotiated scope, and pushed implementations to completion
• AI-forward. You have built something with AI yourself and can demo it. Deep AI research experience is welcome but not required; curiosity plus shipped work is preferred
• Customer presence. You can run a room with a credit union’s leadership team, on your own, and sell a direction before the product exists
• Willingness to travel. Expect roughly 20% on average, with stretches of 50% during critical windows
• Relentless forward motion. You need to be persuasive and comfortable pushing without authority
• Top-notch communication, written and live. Fast, clear, high-quality customer responses
• 7+ years in product management in a fast-paced environment, preferably in B2B SaaS and/or Fintech. Founding backgrounds are strongly welcome
• Nice to have: financial services or fintech background; experience in or alongside a forward-deployed engineering or product function; hands-on integration work with core banking, loan origination system (LOS), or CRM systems

What’s In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations
• Paid Time Off: Enjoy flexible PTO days yearly
• Stock Options: Receive stock options as part of your compensation package
• Home Office Setup: Dedicated budget for home office essentials
• Work Trip Budget: Budget for work-related trips and co-working
• Health Coverage: Comprehensive health and dental insurance plans