Accounts Receivable Analyst, Order-to-Cash

We are seeking an Accounts Receivable Analyst with strong Order-to-Cash and revenue cycle experience. This role will own assigned customer accounts across invoicing, invoice delivery, collections, cash application, reconciliations, and issue resolution. The ideal candidate is detail-oriented, highly organized, and able to work independently while identifying root causes, solving problems, and improving AR processes.

Key Responsibilities:

• Own assigned customer accounts throughout the Order-to-Cash lifecycle, from invoice creation and delivery through collection and payment application.
• Prepare and process customer invoices accurately and within established deadlines.
• Review invoices and supporting documentation for completeness and compliance with customer-specific billing requirements.
• Submit invoices through the appropriate customer portals, VMS platforms, EDI channels, or other delivery methods.
• Monitor invoice submissions through acceptance, promptly researching and resolving rejections, missing documentation, and other delivery issues.
• Review aging reports and perform consistent, professional follow-up on outstanding balances.
• Communicate directly with customers to obtain payment status, resolve disputes, and secure payment commitments.
• Maintain clear collection notes, follow-up dates, supporting documentation, and account histories.
• Escalate unresolved balances, process delays, and other risks proactively with sufficient supporting detail.
• Apply cash receipts accurately and promptly.
• Research and resolve unapplied cash, misapplied payments, short payments, overpayments, deductions, and unidentified remittances.
• Perform detailed customer account reconciliations involving invoices, payments, credits, adjustments, and disputed balances.
• Partner with internal teams to resolve issues while retaining ownership and following each item through completion.
• Identify recurring problems, determine root causes, and recommend improvements to Order-to-Cash processes and controls.
• Create and maintain clear process documentation and standard operating procedures.
• Maintain accurate, audit-ready AR records and support period-end close activities, reconciliations, and reporting as needed.
• Balance routine transactional responsibilities with time-sensitive research, customer requests, and exception handling in a high-volume environment.

Requirements:

• Experience in Order-to-Cash, Accounts Receivable, revenue cycle, or a related finance operations role.
• Experience with invoicing, invoice delivery, collections, cash application, and account reconciliations.
• Strong Excel skills, including VLOOKUP and the ability to analyze and reconcile large data sets.
• Ability to work independently, take ownership of assigned accounts, and follow issues through resolution.
• Strong problem-solving skills with the ability to identify root causes and improve processes.
• Experience with NetSuite and Salesforce preferred.
• Strong attention to detail, organization, documentation, and follow-through.
• Professional communication skills and the ability to work effectively with customers and internal teams.