Account Manager (Independent Contractor)

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All roles are 100% remote, allowing you to work from home.

Who The Client Is: The client is a leading industry association dedicated to fostering collaboration, innovation, and growth across the payments ecosystem in Asia. They bring together banks, fintechs, payment providers, and technology leaders to exchange insights, shape policy, and build trusted networks. Through roundtables, events, research, and advocacy, the organization plays an important role in advancing the future of payments across the region.

Role Overview:

This is a more senior role than a typical virtual assistant position. The Account Manager will take ownership of member relationships, build a consistent approach to engaging with members, and identify opportunities to increase their involvement and support membership renewals.

The role involves regular communication with senior people across the payments industry, so strong relationship-building skills, sound judgment, and the confidence to work independently are important.

Key Responsibilities:

• Manage relationships with existing members, including regular communication and follow-ups.
• Build a consistent approach to member engagement and identify opportunities to increase involvement and support renewals.
• Understand member needs, interests, and priorities and follow up on relevant opportunities.
• Communicate confidently with senior stakeholders across the payments industry.
• Maintain accurate member records, contacts, and engagement activity in relevant systems.
• Use Zoho Backstage to manage member and event information, including attendee lists and RSVPs.
• Support member events, roundtables, and communications as needed.
• Manage emails, follow-ups, and member enquiries professionally and on time.
• Use tools such as Google Workspace, Microsoft 365, Slack, and Asana to manage communication, tasks, and information.
• Work independently, manage priorities, and make sound decisions without close supervision.

Requirements:

• At least 3 years of experience in account management, relationship management, customer success, membership, client services, or a similar role.
• Strong relationship-building and communication skills, with confidence speaking to senior professionals.
• Excellent written and verbal English.
• Strong organization, attention to detail, and follow-through.
• Good judgment and a professional approach when dealing with members and external stakeholders.
• Proactive, self-motivated, and comfortable working independently in a remote environment.
• Comfortable using CRM, membership, event management, and productivity tools.
• Experience with Zoho Backstage is an advantage.
• Experience in payments, fintech, financial services, or an industry association is an advantage.