Account Manager, Employee Benefits

About the Role

As our Account Manager, Employee Benefits, you’ll be the day-to-day partner for the employers, brokers, corporate sponsors, and animal shelter organizations that offer Fetch as part of their benefits package.

In this role, you will lead client onboarding, support enrollment, and drive participation and retention across your book of business. You’ll also play a key role in our shelter channel by supporting our current shelter partners and helping turn their corporate donor networks into new employer relationships. You’ll also support our direct-to-corporate efforts, engaging employers directly to generate new business and leads. Working closely with our Business Development team, you’ll turn new partnerships into long-term, growing relationships that keep Fetch top of mind with employees and their pets.

You will be the go-to resource for HR teams, benefits administrators, brokers, and shelter partners, ensuring a seamless experience from implementation through renewal.

Key Responsibilities

• Manage a portfolio of employer, broker, and animal shelter partner accounts, serving as the primary point of contact for day-to-day needs
• Serve as a dedicated contact for our current animal shelter partners, supporting benefit rollouts for shelter staff and strengthening long-term relationships
• Work with shelter partners to identify and engage their corporate donors as prospective employer clients, and pass qualified leads to Business Development
• Support onboarding and enrollment for corporate donor organizations that join Fetch through shelter partnerships
• Support direct-to-corporate outreach by engaging HR and benefits leaders at prospective employers and passing qualified leads to Business Development
• Identify referral and expansion opportunities within existing employer accounts and their industry networks
• Lead onboarding and implementation for new clients in partnership with Business Development, including account setup, integrations, and enrollment readiness
• Support open enrollment periods through employee communications, webinars, virtual and in-person benefits fairs, and enrollment platform coordination
• Drive employee participation and adoption through targeted engagement campaigns and ongoing education
• Own retention and renewal for assigned accounts, proactively identifying risks and opportunities
• Identify upsell and expansion opportunities within existing accounts and share them with Business Development
• Conduct product training and education for HR teams, benefits administrators, brokers, and shelter partners
• Coordinate with internal teams (Claims, Customer Experience, Marketing, Operations) to resolve client issues quickly and professionally
• Maintain accurate account records, including contacts, communications, enrollment data, donor leads, and account health
• Prepare and present account reviews with participation trends, feedback, and recommendations
• Help develop and refine onboarding materials, enrollment guides, and client-facing collateral with Marketing/Creative
• Support responses to RFIs and RFPs as needed
• Travel as needed for client meetings, shelter partner visits, enrollment events, and select industry events
• Stay informed on voluntary benefits trends, enrollment platforms, and the pet insurance landscape

Your Skills & Experience

• 3+ years of account management, client success, or implementation experience in voluntary benefits, employee benefits, or ancillary insurance; pet insurance experience is a strong plus
• Active Property & Casualty (P&C) license required
• Experience with nonprofit, animal welfare, or community partnerships is a plus
• Working knowledge of VB enrollment processes, benefits administration platforms, and HR benefits cycles
• Experience working with brokers, HR teams, and benefits administrators
• Comfortable engaging HR and benefits decision-makers directly, outside of the broker channel
• Proven ability to drive retention and participation across a book of business
• Strong organizational skills, with the ability to manage multiple accounts and deadlines simultaneously
• Comfortable with CRM tools and using data to track account health and inform recommendations
• Excellent verbal, written, and presentation skills
• Customer-first mindset with strong problem-solving skills
• Self-motivated and effective working in a fully remote environment
• Bachelor’s degree in business, communications, or related field (or equivalent experience)
• Willingness to travel as needed