Account Manager

At PAR Retail, we're helping brands build stronger, smarter relationships with their customers through innovative engagement technology. As an Account Manager, you'll play a critical role in making that happen.

You'll become a trusted advisor to some of our most strategic retail customers—helping them unlock value from the PAR Retail platform, drive customer engagement, and achieve meaningful business outcomes.

You'll serve as the primary point of contact for your accounts, partnering closely with Product, Engineering, Customer Success, Delivery, and Operations teams to ensure customers realize the full potential of their investment.

This role is ideal for someone who enjoys building relationships, solving complex business challenges, and translating technology into measurable results. If you thrive in a fast-paced environment, love collaborating across teams, and are energized by helping customers succeed, we'd love to meet you.

What We’re Looking For:

Requirements:

• Bachelor's degree or equivalent professional experience
• 3–5 years of experience in account management or customer success
• Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite
• Interest in customer engagement, customer experience, loyalty, or digital program strategy

Additional Skills:

• Build trust quickly and develop authentic, long-lasting customer relationships
• Communicate with confidence and clarity across diverse audiences and stakeholder groups
• Collaborate effectively across Product, Engineering, Delivery, Customer Success, and Operations teams
• Balance attention to detail with the ability to drive progress and prioritize competing demands
• Proactively identify risks, obstacles, and opportunities before they impact customer outcomes
• Approach challenges with curiosity, resourcefulness, and a solutions-oriented mindset
• Enjoy working in a dynamic, fast-moving environment where adaptability is essential
• Can effectively facilitate discussions, deliver presentations, and influence decision-making
• Thrive in a remote-first environment while maintaining a high degree of accountability
• Are comfortable traveling up to 25% as business needs require

Unleash Your Potential: What You'll Do & Own

Become a Strategic Partner to Your Customers

• Build trusted advisor relationships with key customer stakeholders
• Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations
• Champion customer goals internally and ensure alignment across partner teams

Drive Growth and Business Outcomes

• Deliver data-driven insights and recommendations that support customer objectives
• Translate platform capabilities into practical solutions that solve business challenges
• Identify opportunities to strengthen customer engagement programs and enhance performance

Lead Customer Engagement and Communication

• Serve as the primary owner of assigned customer relationships
• Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews
• Coordinate communication across internal and external stakeholders to ensure successful execution

Advocate for Customer Needs

• Monitor progress against customer initiatives and strategic priorities
• Surface customer feedback, market insights, and emerging needs to influence future product enhancements
• Act as the voice of the customer while balancing business objectives and platform capabilities

Become a PAR Retail Expert

• Develop deep expertise in the PAR Retail platform and customer engagement ecosystem
• Partner with Product Marketing, Sales, Customer Success, and Operations teams to stay ahead of new capabilities and industry trends
• Educate customers on best practices and innovative ways to achieve greater value from the platform

AI Integration

Leverage AI-powered tools and technologies to uncover customer insights, enhance analysis, streamline reporting, and deliver smarter, more impactful recommendations that drive customer success.