Account Executive, Existing Customers

As an Account Executive, Existing Customers at Coursedog, you'll build and maintain transformational relationships with higher education institutions, serving as their trusted advisor and strategic partner. You'll be responsible for ensuring customer success and satisfaction while driving adoption and expansion of Coursedog's platform. You'll balance strategic relationship management, revenue growth, and customer advocacy in a fast-moving, mission-driven environment, working closely with institutional leaders, administrators, and internal cross-functional teams.

This role is well-suited for someone who thrives in enterprise sales and relationship-driven environments, enjoys solving complex institutional challenges, and is motivated by the impact of enabling student success at scale.

If you're excited by the opportunity to help colleges and universities achieve their goals while driving meaningful customer growth and retention, this is a chance to do impactful work in a rapidly growing space.

What You’ll Do

• Achieve company-issued sales quota via managing and owning renewals and upsells via full-cycle sales ownership
• Own upsell and expansion opportunities, guiding institutions along the Coursedog maturity curve to deepen adoption across academic operations
• Collaborate to drive custom solutions/demos for clients to build and cultivate 4X pipeline throughout the year
• Onsite travel to existing clients expected 25-40% throughout the year
• Deep understanding of our solutions and the ability to demo to cross-functional users in the higher-ed industry
• Has the appetite to learn technology and the processes we are working to meet and achieve within the Coursedog platform
• Manage and grow relationships with various personas within each account to have a deep understanding of their internal processes, goals, and needs as you work to support and achieve what’s needed to drive successful buy-in and adoption of our products
• Own the full lifecycle of assigned institutional accounts, serving as the primary point of contact and trusted advisor to foster long-term relationships and drive customer success
• Understand clients' strategic goals, challenges, and pain points, and proactively offer tailored solutions that align with their objectives
• Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide ongoing support
• Collaborate closely with cross-functional teams, including Product, Implementations, Client Success, and Support, to ensure seamless implementation, onboarding, and ongoing service delivery in a heavy cross-functional environment
• Manage the contract renewal process, develop 12-month rolling forecasts, and ensure seamless negotiations with institutional procurement and finance teams
• Monitor client usage and adoption metrics, analyze patterns and trends in platform engagement, and translate data-driven insights into concrete upsell and expansion opportunities
• Identify and resolve client issues or concerns promptly, escalating to appropriate teams when necessary, and ensuring timely resolution
• Collaborate closely with cross-functional teams including Product, Implementations, and Support to ensure seamless implementation, onboarding, and ongoing service delivery
• Stay up to date with industry trends, market developments, and competitive landscape to effectively position Coursedog's value proposition to clients
• Leverage AI tools and automation to streamline account management workflows, from data analysis and customer insights to proposal generation and forecasting, market research, and enabling focus on high-value strategic activities

Requirements

What You’ll Bring

• Proven enterprise sales experience preferred or direct Coursedog product experience/familiarity
• Preferred: Demonstrated track record of meeting or exceeding sales quotas and managing a portfolio of 30+ accounts (Higher-ed Account Management/Account Executive for Existing Customers experience preferred)
• Strong understanding of the higher education market, administrative processes, academic scheduling, curriculum management, and assessment
• Excellent interpersonal and communication skills, with demonstrated ability to build rapport, influence stakeholders at multiple levels (C-suite through operations staff), and negotiate effectively
• Analytical mindset with proficiency in interpreting data, metrics, and user feedback to drive informed decisions, identify trends, and develop data-backed strategic recommendations
• Proficiency with AI tools and emerging technologies to enhance productivity, automate routine tasks, and design efficient workflows that scale account management impact

• Ability to manage multiple competing priorities, balance short-term customer needs with long-term expansion strategy, and maintain accountability in a fast-paced, autonomous environment

Not sure if you should apply? Research shows that women and people from underrepresented backgrounds are less likely to apply unless they meet every qualification listed. At Coursedog, we're focused on finding the best person for the role, and that person may come from a non-traditional background. We encourage you to apply even if you don't meet every requirement — our evaluation focuses on your ability to thrive in this role and make an impact.