Account Director, Renewals & Growth

Core Responsibilities

This consultative account management role focuses on retaining and expanding a portfolio of established B2B client relationships. Key responsibilities include:

• Own and grow a defined portfolio of existing B2B accounts, ensuring retention, renewal, and expansion.

• Build strong relationships with client stakeholders, understanding their business priorities, challenges, and evolving needs.

• Identify and develop relevant upsell and cross-sell opportunities across research, diagnostics, advisory services, software, and expert resources.

• Create and execute strategic account plans that align client engagement with renewal and growth objectives.

• Engage clients proactively well ahead of renewal cycles, identify potential risks, and establish compelling business cases for continued or expanded partnerships.

• Maintain a consistent cadence of proactive outreach, account reviews, follow-ups, and stakeholder engagement.

• Translate complex client requirements into clear next steps, connecting clients with appropriate internal experts and resources.

• Maintain accurate account, activity, pipeline, and forecasting information within the CRM.

• Monitor performance against retention, growth, and activity objectives, using coaching and feedback to continuously improve results.

• Collaborate with internal teams and subject-matter experts to strengthen client relationships and advance account opportunities.

Requirements

The ideal candidate will have:

• At least 3 years of experience in B2B account management, client success, relationship management, consultative sales, or a related field, with demonstrated experience retaining and developing client relationships.

• Experience managing a portfolio, territory, or book of business against defined renewal and revenue-growth targets.

• Strong discovery, questioning, and active-listening skills to uncover emerging client needs and commercial opportunities.

• Ability to translate complex information into clear, relevant, and commercially meaningful client conversations.

• Strong organizational, planning, prioritization, and follow-through skills across multiple accounts and competing priorities.

• Comfortable working with CRM systems and maintaining accurate, timely account and pipeline information.

• Collaborative mindset and sound judgment when involving internal specialists or subject-matter experts.

• Post-secondary education or an equivalent combination of relevant education and professional experience.

• Strong relationship-building skills, responsiveness, curiosity, resilience, and a solutions-oriented approach.

• Ability to work independently, take ownership of goals, monitor performance, identify risks early, and remain receptive to coaching and feedback.