Zowie

Zowie (operating via getzowie.com) is a premier AI agent platform engineered to fundamentally transform enterprise customer service by delivering deterministic, highly reliable automation. Founded in 2019 with key hubs in New York and Poland, the company natively unifies a strict rules-based Decision Engine with advanced language models to ensure that complex workflows—such as claims processing, refunds, and identity checks—execute with 100% accuracy without drifting. Moving far beyond traditional, probabilistic chatbots that often blur business rules with unpredictable AI responses, Zowie provides organizations with total control over how their AI agents think, behave, and respond across voice, chat, and email channels. The open platform architecture empowers engineering and CX teams to seamlessly plug in any LLM (including Anthropic, OpenAI, and Meta) or voice provider without getting locked into a single vendor. Under the hood, their robust infrastructure includes rigorous Supervisor quality scoring, deep transaction logging (Traces) for full auditability, and strict adherence to global compliance standards like SOC 2, GDPR, and HIPAA. Trusted by leading global brands like Decathlon, Avon, and InPost, Zowie remains a definitive cornerstone of the modern customer experience stack, safely routing and resolving over 100 million regulated interactions annually.