Virtual Front Desk Representative (PH)

About Moxie & The Role: At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices. Many of our nurses are first-time business owners, and managing their own calendar, engaging with new client leads, and being available for calls and text messages can be overwhelming. Our Virtual Front Desk ensures that every client interaction is handled with care and professionalism, giving our Nurses more time to focus on what they do best - taking care of their patients.

Responsibilities

• Support a portfolio of 4-5 MedSpas as their virtual front desk.
• Answer incoming phone calls and messages.
• Appointment setting: Close inbound leads by calling and texting with them via our CRM.
• Manage appointments including rescheduling.
• Answers basic questions (e.g., about the location, opening hours, etc.) and escalate any questions you can't answer to the MedSpa owner.

Requirements

• Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity.
• Background in the healthcare industry, with an understanding of its unique challenges and requirements.
• Experience in sales, with a knack for converting leads into valuable client engagements.
• Availability to work during US hours and follow US holidays.
• Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication.
• A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision.

To Apply, Please Submit:

• A video/voice sample (not more than 2 mins).
• Copy of your resume.
• Internet speed test.