Virtual Administrative Support - Scheduling & Operations

Location:

Remote

Salary:

800-900 USD

Role Overview:

We are building an active talent pool for a Virtual Administrative Support – Scheduling & Operations role. You'll ensure smooth daily operations by coordinating scheduling, managing shift coverage, handling high-volume calls, maintaining accurate documentation, and providing HR support.

Responsibilities:

• Manage and coordinate schedules, including handling call-ins
• Arrange and support shift coverage, ensuring gaps are addressed promptly
• Proactively communicate with team members to maintain adequate coverage
• Escalate recurring scheduling or attendance issues as needed
• Manage high volumes of calls and messages with professionalism and urgency
• Provide clear, timely updates to team members regarding schedule changes
• Maintain consistent and effective communication across teams
• Accurately document schedule changes, updates, and operational data
• Ensure all records are up to date and properly maintained
• Maintain attention to detail in all administrative tasks
• Respond to internal staff inquiries in a timely manner
• Route concerns to the appropriate department when needed
• Support day-to-day HR and administrative coordination
• Adapt to changing priorities and operational needs
• Provide support on additional tasks as required
• Demonstrate initiative in assisting the team and maintaining workflow continuity
• Adaptability to adjust to a rotational schedule as required.

Requirements:

• Experience in administrative support, scheduling, customer support, or coordination roles
• Background in healthcare or home care industry is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using communication tools such as RingCentral
• Familiarity with scheduling platforms or workforce management tools
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Proactive, dependable, and team-oriented