Technology Communications Specialist

About the Role: Delivering a substantial share of peak-time Internet traffic requires a close partnership with Internet Service Providers (ISPs) to maintain efficient and cost-effective content distribution. This partnership is facilitated through Open Connect, our purpose-built content delivery network. This new role on the Open Connect Partner Enablement team will work cross-functionally to enable high-quality and consistent messaging and themes across all of our internal, public, and partner-facing collateral.

Key Responsibilities

In this role, you will work closely with globally-distributed partners and stakeholders, including partner and vendor-facing teams within Open Connect and key cross-functional teams. You will own all aspects of ISP partner communications, including:

• Open Connect public website and partner help center
• Shared presentations e.g. Partner Onboarding, Network Reviews
• Educational materials (presented at webinars, or conferences) and internal-facing educational materials
• Open Connect Newsletters, internal and external
• Email communications e.g. internal templates, new feature announcements
• Internal resources - FAQs and messaging for partner-facing teams, runbooks, and troubleshooting guides

To accomplish this work, you will:

• Manage and own the relationships with your key partners and stakeholders
• Work with cross-functional partners to align messaging and stakeholder communication
• Serve as an Open Connect technical and strategic subject matter expert
• Drive the development of proactive collateral for new and evolving content-driven formats — including Live, Podcasts, and other emerging experiences
• Own the development and operational management of messaging documents and drive cross-functional alignment
• Leverage AI strategies where possible

Requirements

• 7+ years of relevant experience
• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives
• Exceptional collaboration, partnership, presentation, and influencing skills
• Strong technical and business judgment; comfortable navigating ambiguity and solving complex problems
• Strong organizational and project management skills
• Experience or educational background in internet technology concepts relevant to ISPs, such as routing (IGP/BGP), network and traffic management, network interconnection, server hardware/software, and data center operations
• Willingness to work across time zones as needed to collaborate with our global teams and support our ISP partners
• Effective self-starter who can manage and prioritize your own projects and schedule

Compensation & Benefits

• Annual Salary: $210,000.00 - $360,000.00 USD
• Comprehensive benefits including Health Plans and Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts
• Family-forming benefits, and Life and Serious Injury Benefits
• Flexible time off for full-time salaried employees