Technical Support Engineer

About the Role: At Parloa, our mission is to make every customer conversation feel effortless. As a Technical Support Engineer, you will play a key role in delivering reliable and high-quality customer experiences with our conversational AI platform by bridging the gap between customers and internal teams.

What You'll Do

• Analyze and resolve customer technical issues, ensuring timely responses and clear, solution-oriented communication.
• Support customers in understanding and effectively using the platform to unlock its full potential.
• Work closely with Customer Success, Product, and Engineering teams to resolve issues and improve the overall customer experience.
• Take end-to-end ownership of technical issues, escalating when needed, and capturing structured feedback for the Product team.
• Contribute to improving support processes, documentation, and best practices to enhance team efficiency.

What You Bring

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment.
• Strong troubleshooting skills with the ability to identify root causes and communicate solutions clearly.
• Basic experience working with APIs, logs, and debugging tools.
• Excellent communication skills to explain technical topics to both technical and non-technical audiences.
• A structured, solution-oriented approach to problem-solving and the ability to adapt quickly in a fast-paced environment.

Benefits

• Opportunity to work with cutting-edge agentic AI technology shaping the future of customer experience.
• A culture of true ownership, fast execution, and direct feedback where your work matters.
• Collaborative environment with strong expectations to contribute meaningfully from day one.
• 100% remote work flexibility within Malaysia.