Technical Support Engineer

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

What You’ll Bring

• Bachelor’s degree or equivalent experience in a related technical field
• At least 5 years in enterprise software customer support and/or IT related support
• Strong dedication to customer service
• Strong team interaction skills
• Proven confidence to drive technical investigation efforts in a remote work environment, both independently and as part of the team
• Excellent verbal and written communication skills, in person, by telephone, and with large teams
• Ability to understand and analyze customer technical needs
• Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Strong passion for solving issues and learning new skills

Must have 3 years or more of advanced experience with the following topics in a technical role:

• Windows Server OS
• Account Administration: Windows, Active Directory
• Active Directory/LDAP and GPO Administration
• Networking (including troubleshooting, DNS, port testing, packet captures, TLS and secure communications)
• RDP Connections

Must have 3 years or more of intermediate experience with the following topics in a technical role:

• UNIX/Linux OS administration
• Azure/Entra ID
• AWS IAM (roles, policies, and trust relationships)
• Command-Line Interfaces: CMD, Powershell, UNIX/Linux
• SSH Connection troubleshooting
• RestAPI and/or scripting (e.g. bash, Powershell, Python)

Nice To Have

• Good to have experience:
• Other Cloud Technologies (AWS, Google)
• Virtualization
• DataDog
• Databases (SQL preferred)
• Security Software
• Versioned key-value stores and metadata tagging
• Compliance frameworks (SOC 2, ISO 27001, HIPAA)
• AWS STS (Security Token Service)
• Identity federation and OIDC flows
• CI/CD pipelines and technologies (Jenkins or similar)
• Kubernetes (service accounts and workload identity federation, secrets management)