Technical Support Associate, Weekends (Australia)

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

We’re looking for a Technical Support Associate to be the voice of Webflow for our customers and the bridge between their goals and our platform. In this role, you’ll help people solve real-world challenges, guide them through complex problems, and inspire confidence as they create. Every interaction is an opportunity to make a lasting impact—whether it’s troubleshooting a tricky build, uncovering a new workflow, or empowering someone to launch their next big idea.

As part of our support team, you’ll not only grow your technical skills but also play a key role in shaping how customers experience Webflow. You’ll collaborate with teammates across support, product, and engineering, share feedback that drives improvements, and celebrate the wins that come from helping thousands of people build on the web.

About the role

• Location: Remote-first (Australia)
  • Required to work Wednesday - Sundays OR Saturday - Wednesdays
• Full-time
• Permanent
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within this range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • Australia (all figures cited below are in AUD and pertain to workers in Australia)
    • 93,400 - 104,500

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
  • Application deadline: applications accepted on an ongoing basis until position is closed and filled
  • This posting is for an existing vacancy
• Reporting to Manager, Technical Customer Support

As a Technical Support Specialist you’ll …

• Deliver consistently exceptional customer experiences to every Webflow user.
• Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.
• Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

About you

Requirements:

• Must be able to work weekends (Sunday - Wednesday or Saturday - Wednesday)
• Have 1+ years of experience in a technical support role bringing high-touch customer support experience in SaaS or technical services, across email, phone, and live chat.
• Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with Webflow knowledge.

You’ll thrive as a Technical Support Associate if you:

• Can quickly self-learn and adapt to evolving product features and digital tools.
• Possess a deep understanding of Webflow or similar web design tools.
• Apply analytical and critical thinking skills to technical troubleshooting.
• Work autonomously while being a creative and supportive team player.
• Practice radical candor to communicate clearly and solve problems creatively
• Demonstrate strong written and verbal communication skills in English.
• Advocate for others such as customers and colleagues and aspire to build a career in customer support.
• Have experience working with Google Workspace, Slack, Zendesk, and Confluence.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents a...