Technical Product Manager - Voice AI (Senior/ Principal) - Checkmate

OVERVIEW

As a Principal Product Manager in Voice AI, you will be a leader in the product direction and execution of Checkmate’s next-generation agentic Voice AI platform. This role drives the product strategy, feature roadmap, and operational rigor behind the systems that power real-time drive-thru automation at scale and will soon be present at some of the largest QSR brands in the US. You will partner closely and work directly with the C suite to translate business goals into actionable product strategies, ensuring the platform’s market relevance, adaptability, and long-term growth and scalability. You will guide the development of systems that leverage LLMs and Generative AI technologies, oversee the integration of production-grade features, and champion product standards that support a rapidly expanding customer footprint. This role requires a hands-on product leader, who loves getting into the details of the customer experience, capable of shaping both the technology and the teams responsible for delivering it.

Essential Job Functions

• Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry.
• Gather and prioritize requirements from customers, internal stakeholders, and market research.
• Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features.
• Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance.
• Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights.
• Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development.
• Work with engineering and data science to test and iterate on conversational AI capabilities.
• Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI.
• Manage timelines, dependencies, and trade-offs to ensure successful product launches.
• Continuously refine the product based on performance metrics and customer feedback.
• Take true ownership of the product, and drive to not just implementation but beyond.

Requirements

• 8+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products.
• Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features.
• Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems.
• Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy
• Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization.
• Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions.
• Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences.
• Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams.
• The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device.