Technical Account Manager - East or South (Remote Based)

About the Role: Serve as the trusted technical leader for major healthcare accounts, proactively managing system performance, strengthening stakeholder relationships, and driving stability, innovation, and long-term customer success across Philips' managed services solutions. This is a field role where you will operate as the primary bridge between our technical solutions and customer success.

What You'll Do

• Serve as a single point of contact to ensure systems are healthy, up, and running.
• Provide regular updates on solution performance to key stakeholders.
• Monitor trends in case management and engage with customer support to ensure speedy resolution of escalated customer issues.

What You Bring

• 5+ years of experience in complex health system IT environments.
• 3+ years of experience in consultative, post-sales enterprise solutions using client/server architecture.
• 3+ years of experience planning and implementing large software installations or managing them after installation.
• Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards.
• Bonus: Additional experience in supporting clinical and/or health care applications is a plus.

Benefits

• Base salary range: $90,000 - $150,000 USD per year.
• Additional compensation such as annual incentive bonus, sales commission, or long-term incentives may be offered.
• Generous PTO policy.
• 401k with up to a 7% company match.
• HSA with company contribution.
• Stock purchase plan and education reimbursement.