Team Leader, Transcripts

Role Summary:

The successful candidate will be responsible for supervising and guiding a team of analysts and editors in the day-to-day execution of their responsibilities. This includes planning, coordinating, and directing the activities of the team to ensure that all tasks are performed efficiently and effectively. The team lead will work closely with the team manager, product managers, and other stakeholders to ensure that operations are aligned with the company's overall goals and objectives. The ideal candidate should possess excellent leadership skills, a strong understanding of team dynamics, and the ability to inspire and motivate team members.

About the Team:

This team is working to expand AlphaSense’s content offering and support the needs of our clients. The team’s tasks will include: the transcription and editing of transcripts of conference calls, monitoring team productivity, speed, and content quality, and identifying and implementing ways to improve productivity, speed, and quality.

Roles & Responsibilities:

• Lead and manage a team of at least 10-15 analysts or editors, providing guidance, support, and coaching to foster a high-performing and collaborative work environment

• Set clear performance expectations and goals for team members and ensure they have the necessary resources and training to meet them

• Monitor team performance and provide regular feedback, recognizing achievements and addressing areas of improvement in a constructive manner

• Serve as a point of escalation for resolving complex issues and conflicts, working closely with team members to find timely and effective solutions

• Collaborate with the team manager to ensure smooth coordination and alignment of goals and objectives

• Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development

Candidate Requirements:

• Bachelor’s Degree (with strong academic record)

• Proven experience in a leadership role (minimum 2 years)

• Strong leadership and interpersonal skills, with the ability to inspire and motivate a team

• Sound knowledge of team dynamics, performance management, and employee development

• Strong problem-solving and decision-making abilities, with a results-oriented mindset

• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively

• Proficiency in Microsoft Office Suite and Google Suite

• Prior experience in developing and editing content will be preferred.