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NielsenIQCustomer Service 9d ago
Support Specialist
Remote (Global)
Full-time
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Job Description
Role Overview
We are seeking a dedicated Support Specialist to join our remote team. This role involves providing essential assistance to our users and ensuring a smooth customer experience.
Responsibilities
- Respond to customer inquiries via various channels (email, chat, phone).
- Troubleshoot and resolve technical issues efficiently.
- Document support interactions and resolutions.
- Collaborate with other teams to improve product and service quality.
Requirements
Candidates should possess strong communication skills and a passion for helping others. Prior experience in a customer-facing role is a plus.
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