Support Engineer

About the Role: Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). We are looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You will serve as a frontline technical expert, helping customers navigate and troubleshoot our complex product.

What You'll Do

• Own and drive customer issues to resolution end-to-end.
• Troubleshoot and resolve complex technical issues across the stack.
• Investigate application behavior and system architecture using Go, TypeScript, and SQL to identify root causes.
• Partner cross-functionally with Engineering, Customer Success, and Account teams.
• Create and maintain internal runbooks and customer-facing documentation.

What You Bring

• 2+ years in a technical support, solutions engineering, or software engineering role.
• 2+ years in a customer-facing position.
• Ability to read and write code, with a preference for Go and JavaScript/TypeScript.
• Familiarity with databases and SQL.
• Strong analytical, problem-solving skills, and clear communication style for both technical and non-technical audiences.

Benefits

• Competitive base salary ($97,000 – $130,000) plus generous equity (10-year exercise window).
• Fully remote work flexibility within the U.S. with a $150/month coworking stipend.
• Half-day Fridays, every Friday, plus unlimited PTO with a required 2-week minimum.
• Top-tier health, dental, and vision insurance (100% covered for you, 80% for dependents).
• 16 weeks fully paid parental leave, 2 "Treat Yourself" days a year, and intentional company offsites.