Support Associate

OVERVIEW

We are seeking a partner to manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators. You will serve as the operational engine handling brand outreach, deal tracking, scheduling, research, and contract support.

This role is ideal for someone who thrives in a fast-paced, high-volume environment, takes pride in flawless execution, and stays calm under pressure. You will be embedded in pod workflows, working primarily with a senior pod manager who will provide direction and training.

A. Outreach & Deal Support

• Send outbound brand outreach (target: ~10–15/day per operator)
• Conduct follow-ups (2–3x) with brands who have not responded
• Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal)
• Support deal operations (tracking campaigns, deliverables, brand spend)
• Assist with invoicing processes
• Respond to inbound RFPs and brand inquiries
• Support contract workflows (redlining, version tracking, storage)

B. Scheduling & Administrative Support

• Manage scheduling for creators, brand calls, and internal pod meetings
• Book and coordinate travel
• Manage inboxes (filtering, templated replies, follow-ups)
• Order milestone gifts and maintain gifting workflows
• Support content calendar maintenance (upload scheduling, reminders)

C. Research & Data Operations

• Build brand outreach lists and vertical-specific targeting data
• Pull social media and content performance analytics
• Update CRM tools (Affinity, CreatorIQ)
• Update internal rosters, creator profiles, and deal tracking sheets
• Support talent scouting (basic research, deck prep)

D. General Back-Office Support

• Attend internal meetings to take notes and provide summaries
• Produce daily/weekly status reports for pods
• Handle file management, data entry, and organization

Requirements

• Experience in outreach, lead generation, or client support
• Ability to manage high-volume outreach and follow-ups
• Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management
• Experience supporting campaigns, invoicing, and contract workflows
• Strong organizational and scheduling skills (calendar, inbox, travel)
• Excellent written English communication (writing outbound emails is most of the job)
• Extreme attention to detail (catching mistakes and redlines in contracts)
• Incredibly responsive (internally and externally)
• Ability to manage content calendars and admin tasks
• Experience in research, data tracking, and analytics
• Ability to maintain CRM systems, reports, and internal trackers
• Detail-oriented with strong communication and multitasking skills
• Experience in reporting, documentation, and general admin support
• Influencer, admin, or marketing work experience is a plus

Benefits

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth