Strategic Initiatives Manager

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our practice engagement team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

The Strategic Initiatives Manager within Clover Care Services will support the Clover Care Services leadership team, driving cross-functional initiatives that improve the experience, efficiency, and performance of our internal teams and external providers.

The Strategic Initiatives Manager works across clinical, operational, and product teams to stand up scalable systems that strengthen business performance, optimize workflows, and ultimately drive operational excellence. They bring clarity, accountability, and structure to high-priority projects that directly enable Clover to deliver better outcomes for our members and provider partners. This is a highly visible, impact-oriented role, working at the intersection of strategy, execution, and operations.

As a Strategic Initiatives Manager you will:

• Partner closely with the leadership team of Clover Care Services, including the CEO, to design and execute critical healthcare priorities across provider and clinical performance optimization, operational improvement, and new capability launches. This role requires a strong understanding of the healthcare ecosystem, including Medicare Advantage, provider engagement, and care delivery models, as well as end-to-end ownership of initiatives from design through implementation and performance tracking.
• Translate high-level strategic objectives into actionable project plans with clear milestones, owners, and measurable outcomes.
• Develop and refine processes, tools, playbooks, and reporting frameworks that support effective cross-functional collaboration and sustainable growth.
• Collaborate with teams across Care Delivery, Provider Engagement, Growth, Clinical Operations, Analytics, and Product to ensure initiatives are built for long term success.
• Define success metrics, track performance, identify trends, and present insights to leadership to guide decision-making.
• Anticipate challenges and proactively design systems or interventions to maintain executional momentum.

Success in this role looks like:

• First 90 Days:
• Deeply understand Clover’s business model, operational systems, and data infrastructure. Build relationships with key internal stakeholders and begin first strategic projects.
• First 6 Months:
• Lead multiple cross-functional projects that improve team efficiency or provider experience. Stand up at least one new scalable system or process that streamlines operations.
• First Year:
• Demonstrate measurable impact on key business metrics such as provider satisfaction, quality performance, or workflow efficiency. Serve as a trusted operational leader and strategic partner within Clover Care Services.

You should get in touch if:

• You’ve had 3–10 years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG) focused on the healthcare sector, in BizOps at a health tech company, or in a high-trust internal strategy role at a leading healthcare entity.
• You thrive in ambiguous, cross-functional environments and can move initiatives from concept to execution.
• You are structured, analytical, and outcome-oriented, bringing a "roll-up-your-sleeves" doer mentality to balance strategic thinking with hands-on execution.
• You lead independently but partner well cross-functionally, building strong relationships to drive alignment across diverse teams and stakeholders.
• You thrive in a fast paced, dynamic environment, where no two days are the same, and numerous projects are ongoing simultaneously.
• You lead through clarity, collaboration, and accountability.
• You have strong analytical skills, including advanced MS Excel and Google Sheets skills.