Strategic Account Manager - Japan

About the Role: At Lighthouse, we're on a mission to disrupt commercial strategy for the hospitality industry. As a Strategic Account Manager, you will ensure client success through outstanding service and a strong focus on long-term relationships. You will deliver white-glove support to top-tier clients, maximize the value of our products, reduce churn, drive renewals, and expand our footprint across accounts.

What You'll Do

• Lead strategic account planning and manage account renewals, upselling processes, and contract renegotiations.
• Conduct Quarterly Business Reviews (QBRs) and Health Checks while delivering regular training sessions.
• Leverage AI-driven insights and automation across CRM to improve forecast accuracy and pipeline quality.
• Interface across internal teams to resolve client issues, support adoption, and maintain accurate CRM records in Salesforce.

What You Bring

• Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels.
• Fluent in English and Japanese.
• Strong communication skills with experience working with C-level stakeholders.
• In-depth understanding of the hotel industry, including brands and management structures.
• Bonus: Experience with hotel systems (PMS, CRS, RMS) and knowledge of rate parity or wholesale channels.

Benefits

• Flexible time off for autonomy in managing your work-life balance.
• Career development workshops, frameworks, and training.
• Impactful work shaping products relied on by 85,000+ users worldwide.
• Fully remote work flexibility within Japan.